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Home > Customer Stories > Recsa Chile

Recsa Chile

Reduces costs, increases revenue and drops transfer errors in only three months

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With over 28 years in the international market targeting prestigious companies in the financial, retail and education sectors, Recsa Chile leads the way in recovery services, selling products and card activations, as well as valued product delivery.

A significant market downturn greatly impacted the levels of unpaid consumer debt and also meant there was lower usage of the company’s services. Despite this, their customer base grew and, with nearly seven million collection management transactions to perform, the company needed to increase their productivity.

With the addition of the latest Genesys solutions, Recsa has seen significant results. These include cost savings, increased revenue and increased collections; a drop in the transfer error rate from 9% to 0.2% after just three months; and a rise in the direct-answer indicator.

Benefits

  • Savings, increased revenue and increased collections
  • Reduced transfer error rate from 9% to 0.2% in three months
  • Increased direct answer indicator
  • Reduction in the cost of managing technology
  • Ease of administration
  • Reduction in staff turnover, with better training and performance of the company in general
Recsa Chile

Challenges

  • Reduce failed calls by 30%
  • Verify interoperability, the integration of systems and transaction tracing
  • Increase management effectiveness, work with indicators that allow the prediction of workloads
  • Optimize utilization of resources

Solutions

  • Genesys Contact Center Modernization
  • Genesys Reporting & Analytics
Read the customer story

“Genesys was chosen because of their modular, open platform, that allows high-level management.”

Francisco O'Ryan, General Manager, Recsa Chile

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About Genesys

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 11,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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