As one of the largest real estate brokerage firms in mainland China, Lianjia offers an extensive range of services related to buying, selling, and renting properties in China and overseas. Founded in 2001, Lianjia operates in 25 major Chinese cities with more than 6,000 offices. The company has more than 12,000 employees and processed over $100 billion in 2015.
Lianjia.com, a subdivision of Lianjia, specializes in real-estate property information research, big data processing, product development, and services. It hosts contact center and business process services for the group.
The growing demand on the Lianjia customer service center was challenging their legacy system. In 2015, Lianjia decided to move to an online to offline (O2O) platform to deliver better customer experience and improved productivity.
"We are looking forward to moving complicated offline transactions to online and paperless to complete the closed circle of online transactions. We are confident Genesys can best meet our business needs and we look forward to growing with Genesys for a win-win business success."
Ge Ming, Senior Manager, Contact Center, Lianjia.com