Founded in 1989 by Indiana University professors, Communications Disorders Technology, Inc. (CDT) develops new technologies for speech and hearing professionals, teachers of foreign languages and teachers of people with developmental disabilities. CDT operates the National Hearing Test, a not-for-profit, telephone-based test developed with funding from the National Institutes of Health to screen adults for hearing loss.
CDT utilizes the Genesys Customer Experience Platform for the screening test platform, which delivers platform stability and scalability, visibility into screening results, and the ability to make changes easily to meet the evolving needs of the organization.
"Genesys handles high volume elegantly, delivers an experience that requires low effor, and makes it easy for us to make changes on the fly."
Alex Crowley, Project Manager for the National Hearing Test