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A1

Business rules change the game for A1

In today’s digital age, your customers have more choices and higher expectations than ever before. Optimizing the customer experience is essential to sustain a competitive advantage. And this means having the technology that enables you to offer seamless, consistent, personalized engagement across all customer journeys, channels and interactions.

As a contact center manager, you have a finite number of available agents, a variable volume of contacts and a limited amount of time. Learn how one company overcame these challenges using the Genesys™ solution to optimize assets and orchestrate customer journeys—giving customers the personalized experience they expect.

Benefits

Improved operational efficiency
Improved customer experience
Reduced reliance on IT
Increased agent productivity

Challenges

Difficulty adjusting quickly workload changes
Challenges prioritizing interactions
Heavy reliance on the IT department

Product

Genesys

Solutions

Read the customer story

“The business benefits far outweigh the costs of migration.”

Franz Ott, Business System Analyst, Customer Service, A1

+1.888.436.3797

Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.