TELUS

Leads the industry in customer satisfaction

A Canadian telecommunications company, TELUS prides themselves on delivering exceptional customer service—and they have the metrics to prove it. In 2015, TELUS had the lowest postpaid wireless monthly churn rate and highest NPS of all telcos in North America.

With over 12 million customer connections across wireless, residential network access lines, high-speed internet and television, TELUS has a massive customer base. And every single customer’s opinion counts. In fact, their customer service policy states, “95% of our customers are satisfied with our customer service. But we won’t be satisfied until we get to 100%.”

Learn how Genesys is an important part of that effort, enabling TELUS to enhance the customer experience with not only end-to-end communication across all channels but also end-to-end caring.

Product

Genesys Engage

Solutions

Read the customer story

“This technology has been a gamechanger for us. I’ve been in this industry for over 15 years and this is the first time we’ve had the ability to build two-way conversations and relationships with customers.”

Carley Brandon, Strategy Manager, TELUS

+1.888.436.3797

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Products

Company

About Genesys

Every year, Genesys^® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud^™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.