TELUS

Leads the industry in customer satisfaction

A Canadian telecommunications company, TELUS prides themselves on delivering exceptional customer service—and they have the metrics to prove it. In 2015, TELUS had the lowest postpaid wireless monthly churn rate and highest NPS of all telcos in North America.

With over 12 million customer connections across wireless, residential network access lines, high-speed internet and television, TELUS has a massive customer base. And every single customer’s opinion counts. In fact, their customer service policy states, “95% of our customers are satisfied with our customer service. But we won’t be satisfied until we get to 100%.”

Learn how Genesys is an important part of that effort, enabling TELUS to enhance the customer experience with not only end-to-end communication across all channels but also end-to-end caring.

Product

Genesys Multicloud CX

Solutions

Read the customer story

“This technology has been a gamechanger for us. I’ve been in this industry for over 15 years and this is the first time we’ve had the ability to build two-way conversations and relationships with customers.”

Carley Brandon, Strategy Manager, TELUS

+1.888.436.3797

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.