PayPal

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A global financial and technology company operating in more than 200 markets worldwide, PayPal is an online payments system offering electronic alternatives to traditional paper methods like checks and money orders.

The PayPal motto is “we put people at the center of everything we do.” To make good on this promise, more than 8,500 PayPal agents, called “teammates,” use the Genesys Engage™ product to service more than 170 million consumers and 13 million merchants around the globe.

Learn how Genesys provides the flexibility and stability PayPal needs to drive innovation at scale, while creating a frictionless experience to resolve problems.

“Across the board, Genesys provided the customer experience platform that we needed to really see PayPal move to the next level. It was a huge game changer.”

Dar Andrews, Senior Director of Service Delivery and Engineering, PayPal

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Genesys Engage

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About Genesys

Every year, Genesys^® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud^™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.