Inland Revenue plays a critical role in improving the economic and social well-being of New Zealanders. They collect and disburse social support program payments and provide the government with policy advice.
Inland Revenue is currently undergoing a business transformation, which will simplify interactions with customers. Using the Genesys Customer Experience Platform, they are putting the customer experience at the center of these improvements.
"The support that Genesys gives us to round our thinking, come to a decision, and then meet our requirements is the advantage that they provide today."
Patrick Crawford, Manager of Transactional Services, Inland Revenue New Zealand