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Inland Revenue New Zealand

Simplifies customer interactions with the Genesys Engage solution

Inland Revenue plays a critical role in improving the economic and social well-being of New Zealanders. They collect and disburse social support program payments and provide the government with policy advice.

Inland Revenue is currently undergoing a business transformation, which will simplify interactions with customers. Using the Genesys EngageTM solution, they are putting customer experience at the center of these improvements.

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The support that Genesys gives us to round our thinking, come to a decision, and then meet our requirements is the advantage that they provide today.

Patrick Crawford, Manager of Transactional Services, Inland Revenue New Zealand

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