Customer stories

See what you can achieve with Genesys

Clear all
Global Payments

Global Payments

Global Payments gains service efficiency and customer satisfaction with a cloud-based CX platform

NA

Youse logo

Youse

Digital insurance brings democratization of protection to the Brazilian market

LATAM

HSBC

HSBC

HSBC predicts $60 million in three-year value from Genesys Cloud AI orchestration

EMEA

Grupo Sohin

Grupo Sohin

Sohin uses empathy and AI to help patients navigate healthcare challenges

Lighthouse Works

Lighthouse Works

Lighthouse Works focuses on experiences to build its “double bottom line”

NA

Sales-Hub

Sales-Hub

Digital tools enable a human touch — and boost revenues 20% — for Sales-Hub

LATAM

ValCredit

ValCredit

ValCredit improves customer relations with 59% fewer resources

LATAM

Home Office

Home Office

Putting empathy at the heart of UK public services

EMEA

Amica

Amica

WEM enables Amica to lift service levels by 12%

COOntacto

COOntacto

COOntacto sees service levels soar from 27% to 89%

LATAM

Almosafer

Almosafer

Almosafer sees an increase in scalability by moving to CX in the cloud

Newcastle Greater Mutual Group

Newcastle Greater Mutual Group

Reducing agents’ cognitive workloads

APAC

Grands Moulins de Paris

Grands Moulins de Paris

Grands Moulins de Paris gains simplicity and continuity with Genesys Cloud

EMEA

M&T Bank

M&T Bank

M&T Bank

NA

Siam Commercial Bank

Siam Commercial Bank

A blend of technology and human touch enabled Siam Commercial Bank to cut repeat calls by 50%

APAC

BNP Paribas

BNP Paribas

BNP Paribas realizes millions in cost savings moving to CX in the cloud

Blue Cross Quebec

Blue Cross Quebec

Blue Cross Quebec improves routing, speed of answer and more by implementing Genesys Cloud

NA

PagBank

PagBank

PagBank provides first-class support faster — with a 25% drop in AHT

LATAM

DAMAC

DAMAC

DAMAC decreased agent interactions by 46% with virtual agents

Majid al Futtaim

Majid al Futtaim

Retailer Majid al Futtaim streamlines service, saving 43% in contact center costs

Grupo Equatorial

Grupo Equatorial

Omnichannel CX leads to a 50% improvement in first-call resolution

LATAM

Eir

Eir

Eir sees a 25% improvement in customer effort scores with Agent Copilot

Vero

Vero

Vero cuts call wait time in half

LATAM

Stater N.V.

Stater N.V.

Stater connects data for more personalized experiences

EMEA

KPN

KPN

KPN draws on robust insights to deliver personalized customer experiences

Bright Horizons

Bright Horizons

Driving personal and business growth

GoodLeap

GoodLeap

GoodLeap achieves a 173% productivity increase with CX in the cloud

NA

Nespresso

Nespresso

Nespresso is building its premium service experience on innovation

EMEA

Valley Strong Credit Union

Valley Strong Credit Union

Valley Strong elevates member experience with unified systems

Alinta Energy

Alinta Energy

Leading the way in energy customer care

APAC

Refuge

Refuge

Rebuilding lives, removing fear

EMEA

Vaillant

Vaillant

Accelerating integration. Enhancing satisfaction.

Nestlé

Nestlé

Future-proof cloud migration

Fanatics

Fanatics

Enhancing the fan experience for over 100 million sports enthusiasts

NA

Prvidr

Prvidr

Relentless pursuit of service excellence

APAC

Odity

Odity

Setting new standards in customer experience for over 130 premium brands

EMEA

Grupo Sabin

Grupo Sabin

Bot-blended regional services with a personal touch

LATAM

IONOS

IONOS

Growing revenue with seamless, personalized journeys

EMEA

Digital Dialog

Digital Dialog

Achieved ROI in three months

EMEA

Hexaware

Hexaware

60% of calls are fully automated

APAC

City of Clearwater

City of Clearwater

Zero staff attrition since implementing Genesys Cloud

NA

RedSalud

RedSalud

Reduced contact center costs by 30%

LATAM

BAC

BAC

Boosting efficiency with digital channels

LATAM

O.phon

O.phon

Processing support requests 64% faster

EMEA

King Price Insurance

King Price Insurance

48% lower total cost of ownership with Genesys Cloud

EMEA

Pluxee Romania

Pluxee Romania

95% of all chat conversations are resolved using a Genesys bot

EMEA

Modivcare

Modivcare

$17 million cost savings and rising

NA

Benify

Benify

Boosting efficiency through unified CCaaS and Salesforce CRM

EMEA

Fibrus Networks

Fibrus Networks

Matching high-speed broadband services with digital-first customer care

EMEA

Kiwibank

Kiwibank

Aligning AI-driven efficiency, productivity and financial benefits to brand values

APAC

The Trevor Project

The Trevor Project

Providing hope through 24/7 crisis support services

NA

Western Sydney University logo

Western Sydney University

Western Sydney University transforms communication in the cloud

APAC

Rainmaker

Rainmaker

Rainmaker leverages integration for greater sales and service success

EMEA

Auto Trader

Auto Trader

Boosting the UK’s largest digital automotive marketplace with cloud contact center transformation

EMEA

Narayana Health

Narayana Health

Narayana Health achieves greater patient care and operational efficiency

APAC

PureGym

PureGym

PureGym solves peak demand challenges with digital and AI

EMEA

Beyond Bank

Beyond Bank

Beyond Bank activates new AI capabilities to streamline call handling and improve service

APAC

Aeromexico

Aeromexico

Aeromexico elevates customer and employee experiences

LATAM

Anglicare Sydney

Anglicare Sydney

Improving staff and client experience with Genesys Cloud

APAC

Arvig

Arvig

Unlocking business value with customer journey management

NA

Virgin Atlantic

Virgin Atlantic

Elevating travel experiences by reimagining digital service

EMEA

Security Bank

Security Bank

Crafting better banking journeys with omnichannel experiences

APAC

Robinhood

Robinhood

Elevating customer experience in food delivery

APAC

Maximus

Maximus

Transforming global BPO operations

NA

Maxicare

Maxicare

Enhancing customer experience and improving agent productivity in healthcare

APAC

Northumbrian Water

Northumbrian Water

Booting employee experience and operation efficiency

EMEA

Electrolux Group

Electrolux Group

Electrolux Group puts customer centricity and agent empowerment first

EMEA

BPHA

BPHA

Building better customer and employee experiences with digital

EMEA

Eesti Energia

Eesti Energia

Achieving sustainability in the cloud

EMEA

AdaptHealth

AdaptHealth

Redesigning experience with highly engaged contact centers

NA

Etraveli

Etraveli

Etraveli Group unifies contact centers, improving customer experience

EMEA

National Domestic Violence Hotline

National Domestic Violence Hotline

Transforming service to survivors and enabling workforce mobility through cloud and AI innovation

NA

B&O Service

B&O Service

German housing leader gains much-needed reliability and scalability

EMEA

Unisys

Unisys

Unisys enhances client experiences on a global scale with Genesys Cloud

NA

Missouri Department of Social Services

Missouri Department of Social Services

Transforming customer experience with digital engagement

NA

Somerset Council

Somerset Council

Putting customers first by unifying five separate service organizations and empowering frontline teams

EMEA

Bankaya

Bankaya

Bankaya improves contact rate and account recovery

LATAM

Schneider Electric

Schneider Electric

Transforming customer experience while optimizing operational efficiency worldwide

EMEA

GSG

GSG

Displaying the way to higher engagement, better experience and greater revenue

NA

QBE

QBE

QBE ignites customer experience evolution with Genesys Cloud

APAC

Alight Solutions

Alight Solutions

Alight Solutions elevates highly personalized interactions worldwide

NA

Canadian Red Cross

Canadian Red Cross

Connecting the nonprofit donation journey

NA

Nuuday

Nuuday

Digital CX innovation at scale

EMEA

The University of Texas Rio Grande Valley

The University of Texas Rio Grande Valley

Putting student well-being first

NA

Stanley Steemer

Stanley Steemer

Removing deep-down experience inhibitors

NA

TechStyleOS

TechStyleOS

Native digital shopping by design

NA

BancoEstado

BancoEstado

Boosting customer satisfaction and productivity with a cloud solution

LATAM

Sage France

Sage France

Empowering digital superheroes

EMEA

Coca-Cola Bottlers’ Sales and Services logo

Coca-Cola Bottlers’ Sales and Services

Quenching the thirst for innovation

NA

Pluxee

Pluxee

Personalizing customer care

EMEA

Cathay Pacific

Cathay Pacific

Elevating lifetime relationships with an innovative customer experience platform

APAC

Humm Group

Humm Group

Scaling CX operations with one consolidated system

APAC

SV Gruppe

SV Gruppe

Accelerating the digital future

EMEA

Blibli

Blibli

Orchestrating a high-tech, high-touch online shopping experience

APAC

Farmers Mutual Group

Farmers Mutual Group

Delivering exceptional experiences from the comfort of home

APAC

Rabobank

Rabobank

Pioneering conversational banking

EMEA

Spark

Spark

Sparking a better customer experience

APAC

Bitkub Exchange

Bitkub Exchange

Bridging the cryptocurrency gap with an all-in-one customer experience platform

APAC

Independent Health

Independent Health

Empowering a member-first culture

NA

DKV

DKV

Omnichannel customer service at its best

EMEA

Tonik Digital Bank

Tonik Digital Bank

Pioneering digital-only banking in the Philippines

APAC

Eni Plenitude

Eni Plenitude

Frictionless customer-first care

EMEA

Helpline

Helpline

Empowering remote work and digital innovation

EMEA

Tuhu

Tuhu

Revving up a great customer and employee experience

APAC

Xiaomi Corporation

Xiaomi Corporation

A global deployment to deliver consistent experiences

APAC

Edenred Brazil

Edenred Brazil

Cloud contact center transforms customer service

LATAM

Uplift Inc.

Uplift Inc.

Creating memorable vacations

NA

Heineken Mexico

Heineken Mexico

Transforming the customer and employee experience

LATAM

Metergy

Metergy

Making changes for maximum impact

NA

O2E Brands

O2E Brands

From ordinary to exceptional customer experience

NA

Tokopedia

Tokopedia

Winning the hearts of customers and sellers across thousands of islands

APAC

Service NSW

Service NSW

There during the toughest times

APAC

Grupo Vanti

Grupo Vanti

Digital transformation provides a 360-degree view

LATAM

Dolfi1920

Dolfi1920

Pushing passenger experiences to new heights

EMEA

Utility Warehouse

Utility Warehouse

Delivering on the promise of personalization

EMEA

Aeroporti di Roma

Aeroporti di Roma

Driving strategy towards customer and business benefits

EMEA

ACEA

ACEA

Embracing digitalization by going beyond the phone

EMEA

BetFlag

BetFlag

Agile customer management with a scalable cloud solution

EMEA

Sicredi

Sicredi

Brazilian bank invests in cloud contact center for scalability and innovation

LATAM

DenizBank Financial Services Group

DenizBank Financial Services Group

Building proactive banking models

EMEA

Woolworths

Woolworths

Conversational AI ingenuity

APAC

See Tickets

See Tickets

Ticketing leader transforms service with AI

EMEA

Probe Group

Probe Group

Transforming customer and employee experience

APAC

Presbyterian Healthcare Services

Presbyterian Healthcare Services

Managing from a distance

NA

CarGarantie

CarGarantie

Customer-centric all the way

EMEA

Woolworths Finance Shared Services

Woolworths Finance Shared Services

Blended cloud and RPA transformation

APAC

DNB

DNB

Digital-first banking in critical times

EMEA

Xerox

Xerox

Achieving ambitious business outcomes faster

NA

Localsearch

Localsearch

Empowering business continuity in a crisis

APAC

Twiddy & Company

Twiddy & Company

Making vacations even more memorable

NA

Digicall Assist

Digicall Assist

Delivering superior CX at the roadside

APAC

NatWest Group

NatWest Group

Enhancing customer experience with digital

EMEA

Woolworths New Zealand

Woolworths New Zealand

Retail giant unlocks growth with cloud

APAC

Banco Bolivariano

Banco Bolivariano

Omnichannel chatbot enhances customer-centricity

LATAM

FCT

FCT

Invested in superior customer experience

NA

Siemens Healthineers

Siemens Healthineers

Harmonizing customer experience around the globe

EMEA

Matmut

Matmut

Building loyalty among policyholders

EMEA

Co-op Group

Co-op Group

Accelerating business transformation

EMEA

Multilaser

Multilaser

Reaching a new level of customer service

LATAM

Nexon Asia Pacific

Nexon Asia Pacific

Transforming a workforce for the digital age

APAC

Utilita

Utilita

Finding self-service success

EMEA

State of Iowa

State of Iowa

Elevating the resident experience with AI

NA

Atomy

Atomy

Accelerating global expansion with cloud

APAC

CarTrawler

CarTrawler

Fueling the world’s leading B2B ground travel platform

EMEA

Arvato

Arvato

Gaining an edge with a cloud-first strategy

EMEA

Seyco

Seyco

Digital transformation and innovation reshape collection model

LATAM

Inter

Inter

Setting new service standards

LATAM

3 Denmark

3 Denmark

Uniting sales and customer service

EMEA

Aioi Nissay Dowa Insurance

Aioi Nissay Dowa Insurance

Treating customers as valued guests with an end-to-end cloud solution

APAC

PATLive

PATLive

Resetting for remote customer experience management

NA

Tokio Marine Management Australasia

Tokio Marine Management Australasia

Delivering superior customer experience with leading cloud technology

APAC

Conrad Electronic

Conrad Electronic

Fast cloud rollout supports personalized customer service

EMEA

Brighton and Hove Albion Football Club

Brighton and Hove Albion Football Club

Building closer bonds

EMEA

Banco Solidario

Banco Solidario

Crafting a better experience across channels

LATAM

Universal Assistance

Universal Assistance

Omnichannel innovation and high-quality service in critical times

LATAM

Carestream Dental

Carestream Dental

Delighting customers and engaging employees

NA

Dental Axess

Dental Axess

AI-powered visibility and collaboration

EMEA

Ilumno

Ilumno

Transforming online higher education through the cloud

LATAM

Paul Hartmann

Paul Hartmann

Cloud enables cross-border contact center communication

EMEA

American Heart Association

American Heart Association

Driving innovation and cost savings with a custom cloud solution

NA

Deutsche Glasfaser

Deutsche Glasfaser

Connecting the country through digitization and broadband

EMEA

Field Management Ireland

Field Management Ireland

Matching hot leads with top performers

EMEA

Telefoonaanname.nl

Telefoonaanname.nl

Maintaining strong client connections with cloud

EMEA

FirstCare

FirstCare

Building top-class HR support services

EMEA

Pihlajalinna

Pihlajalinna

Putting patient needs first

EMEA

NSW Department of Communities and Justice

NSW Department of Communities and Justice

Agile cloud solution empowers agents to provide same-day customer outcomes

APAC

Bolsa de Valores de Colombia

Bolsa de Valores de Colombia

Omnichannel integration creates a premium customer experience

LATAM

Legrand

Legrand

Adapting service for all buying journeys

EMEA

Round Room

Round Room

Mobile retailer transforms operations with an all-in-one cloud platform

NA

ConTe.it

ConTe.it

Fast tracking
time to value

EMEA

Cegid

Cegid

Cloud deployment assures client focus and employee safety

EMEA

Edenred Mexico

Edenred Mexico

Boosting business results through innovation

LATAM

UNITEC

UNITEC

Going digital to provide an omnichannel experience

LATAM

Entel

Entel

Perfecting cognitive AI customer experience

LATAM

Carglass

Carglass

Improving the customer experience and boosting profits

EMEA

TSB Bank

TSB Bank

Enabling a cloud-powered future

APAC

Fonterra

Fonterra

Personalization, innovation and agility with cloud technology

APAC

Bank Millennium

Bank Millennium

Standing up to every challenge

EMEA

eco24

eco24

Positioned for growth and innovation with cloud

EMEA

Singapore Airlines

Singapore Airlines

Personalizing the online travel experience

APAC

SITA

SITA

Contact center innovation sees productivity take off

EMEA

JPIMedia

JPIMedia

Bringing cloud innovation to advertising

EMEA

Vivo

Vivo

Cognitive interaction improves customer experiences

LATAM

CallPageboy

CallPageboy

Reinventing customer experience in the cloud

EMEA

Western Governors University

Western Governors University

Personalizing the student learning experience

NA

Ethiopian Airlines

Ethiopian Airlines

Business transformation and continuity during a pandemic

EMEA

FE CREDIT

FE CREDIT

Fast, easy lending to millions of unbanked customers

APAC

BARMER

BARMER

BARMER builds a user-friendly digital front door

EMEA

Lyreco Group

Lyreco Group

Building the business around customers

EMEA

NSPCC

NSPCC

Protecting millions of children from abuse

EMEA

Housing Direct

Housing Direct

Swapping IT complexity for autonomous customer experience innovation

APAC

VIPKid

VIPKid

Transforming online education experiences

APAC

Next

Next

Fine-tuning AI for natural speech

LATAM

Fremtind Service

Fremtind Service

Steering toward innovation in the public transport sector

EMEA

TOT Public Company

TOT Public Company Limited

Embracing the power of cloud and AI

APAC

Leroy Merlin

Leroy Merlin

Full control, flexibility and scalability in the cloud

EMEA

Company Nurse

Company Nurse

Better experiences and ROI with composable CX

NA

Lenovo

Lenovo

Creating an exceptional customer experience with unified omnichannel systems

APAC

Affin Bank

Affin Bank

Delivering outstanding experiences and optimizing business performance

APAC

Lowell Norway

Lowell Norway

Perfecting credit management services

EMEA

Westpac logo

Westpac New Zealand

Building an elite services company

APAC

Vodafone

Vodafone

AI-based unified digital messaging amplifies the customer experience

EMEA

eFinancial

eFinancial

Redesigning the life insurance experience

NA

Swisscom

Swisscom

Delivering on innovative ideas and a passion for customer experience

EMEA

Datamétrica

Datamétrica

Datamétrica

LATAM

Quicken

Quicken

Meeting all customer experience needs with a flexible, scalable cloud solution

NA

Cielo

Cielo

Redesigning the contact center for business growth

LATAM

No results found.

Try a different set of filters or keywords.

Load more

Want to share your story?

We are looking for customers who are having success with Genesys solutions to share their experience. If you are interested in being featured in a Genesys customer success story, let us know!

Contact us