How to Make Your Employees the CEO of Every Customer Moment
Featuring Sheryl Kingstone from 451 Research
The “Experience Generation” is changing the game for customer service organizations to deliver a new “ideal” customer experience. Today’s tech savvy customers are dictating the terms of engagement and employees are faced with increasing pressures to rise to the occasion.
Your contact center workforce needs the right tools, training, information, and support to deliver great customer experiences. After all, you want them to be the “CEO” of every customer moment and improve customer lifetime value.
The on demand webinar will address:
- Changing dynamics of not just customer expectations, but expectations of a younger generation of employees as well
- Moving beyond traditional workforce optimization initiatives to employee engagement strategies
- 7 ways technology can boost employee engagement and empower them to be the CEO of every customer moment
Meet the Speakers
Research Director, Business Applications, 451 Research
Sr. Product Marketing Manager, Genesys