G-Summit Europe is an opportunity to learn about emerging technologies, talk with peers, explore the future of customer experience and, in the process, learn to make every moment count. That’s not only our event theme, it’s our promise to you. You can make every moment count at G-Summit Europe and, from every day forward, as you engage with customers and take their experiences to new heights. The conference will take place at the Amsterdam Conference Centre Beurs van Berlage in Amsterdam, The Netherlands on 10-12 September 2019.
At G-Summit Europe, you’ll learn about product enhancements and innovations, and experience breakout sessions planned with your job in mind. You’ll meet peers and be inspired by thought leaders from around the world. You’ll also hear from analysts and industry experts and get up-to-date info about Genesys products and services. If you need help convincing your boss to send you to G-Summit Europe, click here.
If you’d like to register a group, contact the G-Summit Europe Events team at [email protected] to learn if you qualify for a discount.
Contact [email protected].
Please contact [email protected].
If cancelled by 1 June – 100% refund
If cancelled by 1 July– 75% refund
If cancelled by 1 August– 50% refund
No refunds will be given for cancellations received after 10 August. All cancellations must be made in writing and sent to [email protected].
Please email [email protected].
The Amsterdam Conference Centre, Beurs van Berlage is located in Amsterdam city centre at Damrak, Oude Brugsteeg and Beursstraat, opposite Amsterdam Central Station. It’s a short distance from motorways and Schiphol Airport.
There are a limited number of rooms available at the discounted rate near the Conference Centre. View room rates and book your reservation here.
Cancellation policies vary depending on the hotel. Please contact your hotel directly regarding their regulations on check-in time, room guarantees, deposits and cancellations.
There is a section on the conference registration form for accessibility requirements. Please indicate “yes” in this section upon registering or email us at [email protected]. A member of our team will contact you to discuss your needs.
There is a section on the conference registration form for special requests. Please complete this section upon registering or email us with your request.
10 September: 7:00 –19:00
11 September: 7:00 –18:30
12 September: 8:30 –15:00
Lunch will be provided during the event for full conference attendees. Food will also be available at official G-Summit Europe evening events. To conserve resources, we’re minimizing water-intensive products like single-use plastic water bottles. Check the G-Summit Europe mobile app (available 26 August) for locations and times.
Meeting space at G-Summit Europe is very limited. There is open collaboration space throughout the property, but no meeting rooms are available for rent.
Attire for G-Summit Europe is business casual.
Genesys is sponsoring transportation to and from the G-Summit Europe Party at the Passenger Terminal on Wednesday evening.
Shuttles to the party
Shuttle boats will run from 18:00 – 21:00 and depart from the Stromma Canal every 15 minutes.
Shuttles from the party
Shuttle busses will run from 21:00 – 24:00 and depart from the Passenger Terminal bus terminal every 10 minutes.
There will be three drop off locations:
If you have an urgent medical need or require a pharmacy while at G-Summit Europe, please see the attendant stationed at the front desk in the lobby of the Beurs van Berlage.
Please see the attendant at the front desk in the lobby of the Beurs van Berlage.
With G-Summit Europe rapidly approaching, we are looking for Genesys customers to share their customer experience success stories. If you have a great story to tell, share your knowledge and help colleagues solve common challenges with your customer success stories, best practices, and personal tips and tricks. If you’re interested in speaking at G-Summit Europe, please submit your story by completing the nomination submission form. All submissions must be received by 22 July.
If you’re selected to speak, you’ll be notified the week of 29 July; and you’ll receive a complimentary conference pass. Questions? Contact [email protected].
Yes. Members of the press who want to cover G-Summit Europe on site or prior to the conference, should email us at [email protected].
Absolutely. G-Summit Europe is committed to providing an intimate experience where you can interact with speakers and attendees. Once the app is available you can ‘friend’ attendees/speakers and schedule time to meet one-on-one.
Yes, the Genesys Online Community can be found here: Community.Genesys.com.
The Online Community’s content is available for everyone to browse and read.
Please note: Only Genesys partners and customers with a Maintenance and Support Contract can get community membership and contribute content. Customers and partners can fill out the following form to join: https://genesyspartner.force.com/customercare/RequestAccount.
Yes. G-Summit Europe mobile app download instructions will be available soon.
By entering the event premises, you waive all rights you may have to any claims for payment or royalties in connection with any exhibition, streaming, webcasting, television or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any rights to inspect or approve any photo, video or audio recording taken by Genesys or the person or entity designated to do so by Genesys.