On-demand webinar

Empathy engines: Orchestrating the future of CX with AI and agent

With rising customer expectations, there is increasing pressure to deliver faster, more personalized service supported by empathy. Join us to discover how artificial intelligence (AI) tools can help brands meet the demands of the experience economy. In this webinar, you’ll learn how to transform those demands into opportunities for increased efficiency and deeper customer loyalty. See how combining empathy with the precision and scale of AI can make this possible.

Gain insights on:

01

Leveraging agentic AI can help set the stage for the next evolution in customer engagement.

02

AI-driven agents can use real-time insights and automation to deliver seamless, human-centric service across every touchpoint.

03

AI tools can unlock measurable business outcomes, such as operational efficiency and customer loyalty.

Meet the speakers

Matthew Saskin

Matthew Saskin

Vice President, Commercial Operations, Digital and AI, Genesys

Nicholas Smith

Nicholas Smith

Director of Digital and AI, Professional Services, Genesys