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Agentic AI: What consumers, CX and IT leaders said about the new technology

Uncover insights from the 4,000 consumers and 1,600 CX and IT leaders we surveyed about agentic AI

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Explore the future of customer experience (CX) with insights from global consumers and CX and IT leaders

Discover what consumers want most out of their customer experiences, how agentic AI can transform CX strategies and why clear governance is critical for responsible AI adoption. These insights are drawn from a global survey of 4,000 consumers and 1,600 CX leaders, revealing compelling trends and critical insights shaping the future of agentic AI.

Gain insights on:

What agentic AI is and why it matters

How to address key consumer and business concerns

Practical steps to deploy agentic AI safely using built-in guardrails

Meet the speakers

Rahul Garg

Vice President, Products, AI and Self-service, Genesys

Greg Thomas

Senior Director, Thought Leadership, Genesys

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Agentic AI: What consumers, CX and IT leaders said about the new technology

Explore the future of customer experience (CX) with insights from global consumers and CX and IT leaders

Gain insights on:

Meet the speakers