Defining Genesys Agentic AI: Purpose-built for real-world public service 

Clarify what Agentic AI truly means in the context of Genesys

Enable citizen-centric services without technical barriers 

Explore how public sector teams can use Genesys AI Studio’s no-code tools to build and deploy virtual agents—empowering departments like DMV or Social Services to improve access for all citizens, including underserved populations.

Streamline government services with reusable AI workflows 

AI Guides allow agencies to create standardized, reusable workflows that can be deployed across multiple departments—such as unemployment assistance, benefits eligibility, or permit processing—ensuring consistency, reducing duplication, and accelerating service delivery.

Building trust and scaling responsively with context-aware AI 

We’ll explore how Genesys Agentic AI ensures consistent, policy-aligned responses by leveraging prior conversations—supporting transparency, auditability, and public trust—while also demonstrating how these capabilities scale securely to meet rising citizen demand during emergencies, seasonal surges, or new policy rollouts.

Putting it all together 

We’ll conclude with a live demonstration that brings together everything we’ve covered—showing how a public sector team can design, deploy, and scale a Genesys Agentic AI solution to deliver real-time, policy-compliant citizen services.