Webinar Bytes

[Webinar Bytes] Managing change: From on-premises to cloud

We’ve taken one of our webinars and broken it down in to smaller video segments.  Check out some of the most important parts of the webinar below.  Then click the link below to access the full webinar, resources, and slides.

Moving from an existing on-premises contact center solution to a modern cloud architecture doesn’t have to be intimidating. A smart change management strategy lets you identify potential stumbling blocks and prepare to reach your organization’s goals.

In these webinar bytes, join Genesys strategic business consultant Jodi Thompson for a roundtable discussion with Genesys customers who have been there and done that. Better customer and employee experiences await. Take the next step by watching today.

Watch the full webinar by clicking this link.

Meet the Speakers

Jodi thompson

Jodi Thompson
Sir Principal Business Consultant,
Genesys

Loribocklund webinar image

Lori Bocklund
President,
Strategic Contact

Dean thames webinar image

Dean Thames
Platform Architect,
Koch Global Services

Julie hopkins webinar image

Julie Hopkins
Project Manager,
Koch Global Services

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Two of the top questions

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I hear from customers is”

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Why do change management in

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the first place?” And also, ”

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How do other companies do

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change management?” So for today’s

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conversation and we’ve talked about

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it before, we want to

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get your feedback and your

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insight. So I’m going to

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kick things over first to

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Laurie, and ask Laurie and

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then Julie, can you share

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with us what… about what

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change management means to you?

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Yeah. Thank you… It’s one

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of my favorite topics. I

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got trained in it a

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long time ago and get

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to apply it on projects all

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the time as a consultant,

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I’ve worked with a lot

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of different companies. When I’m

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helping clients understand what we’re

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talking about with change management,

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we say it’s concepts and

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tools. Everyone understands that project

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management concept, but this is

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about helping, as you said,

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individuals and groups change. I

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like to think of it

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as a journey. Any project

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you’re on a journey, and

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you want to bring everybody

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along successfully to that target

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destination, and you’re going to

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hit some bumps. You’re going

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to have some detours along

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the way and change management

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really helps everybody adjust and

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adapt as you go on

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that journey, and still hopefully

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end up at the right

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place together and able to

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get the benefits of that

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change. Good. Laurie, what’s your

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insight to share? Yeah, thanks

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Laurie and so when I look

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at change management, I kind

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of… well I’m a project

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manager, so I view it

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from a project management and

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customer perspective. So anytime there

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is a project, there will

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be organizational changes that’ll have

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to be thought through from

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a customer perspective and to

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Laurie’s point, it’s about identifying

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that bunch of people in

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a project. We call those

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the stake holders, and getting

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them bought into that vision

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and why the change is

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needed in determining the plan

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on how to get them

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to that desired state. So

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I feel like if you

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can create a framework or

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guard rails around that process,

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that really is very beneficial

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for organizations to be able

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to obtain and get to

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the goals of change management.

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