Thailand’s convergence lifestyle leader improves communications with Genesys Outbound IVR
One of the most recognizable brands in Thailand, True Corporation is the country’s convergence lifestyle leader, offering a vast selection of integrated communications services and solutions, including mobile, broadband, fixed-line, pay TV, e-commerce and even retail F&B. In a move to upgrade from manual telesales processes, True Corporation selected the Genesys Outbound Interactive Voice Response (IVR) solution, due to the flexibility and depth it was able to provide. Genesys Outbound IVR is now helping the company’s agents automate time-intensive tasks, which has led to an increase in productivity and morale.
"Working with Genesys helps our agents to have a more effective way of managing calls and the solution integrates well with other solutions. We’re able to get attached data in a very efficient and seamless manner, so it’s very easy. "