Atento is the largest provider of customer relationship management (CRM) and business process outsourcing (BPO) in Latin America and Spain, and among the top three providers globally. Serving more than 400 clients from offices in 14 countries, Atento specializes in managing and improving relationships between brands and their customers.

With their Genesys solution, Atento was able to control work distribution to agents and to back office analysts more productively and effectively. Learn how Genesys has helped Atento achieve a differentiated customer experience characterized by flexibility and adaptability.

“With today’s market dynamics, society is at an age of transformation. All of these developments impact Atento’s business model. This is where Genesys helps us link all these developments together, providing a differentiated customer experience.”

Marcos Beraldo
Business Unit Director