How Location Elevates Customer Satisfaction and Automates Contact Center Engagements
Personalization, efficiency and reliability have always been the foundation for success in the contact center industry. In today’s mobile-first world, it is easier than ever for cracks to develop in this foundation as customer demands continue growing exponentially while the margin for error shrinks at the same rate. This sea change toward mobile device technology has escalated the value and utility of location-based services (LBS) for the contact center industry.
Register for this month’s on-demand Genesys AppFoundry Webinar with LocationSmart, the worldwide leader in Location APIs with a trusted enterprise mobility platform for enterprise and consumer applications.
In this webinar, you will learn how LBS can help your contact center optimize efficiencies, achieve immediate ROI and increase customer satisfaction.
LBS can assist with the following processes:
- Call Routing
- Priority Call Queuing
- Service Assistance
- Proximity and Store Locator Services
- And much more!
Want to learn more? Ask a question during the webinar for a chance to win a $100 Amazon gift card. Your questions will be delivered to us quickly and a member of the LocationSmart team will reach out with answers. Winners will be selected mid-October 2017.
Meet the Speaker
Vice President of Product Management & Marketing