The combined forces of digital transformation, customer experience and cloud-based contact center products herald a new day for mid-market contact centers.
Join this Genesys webcast to learn how mid-size contact centers transformed customer and agent experiences by moving to a cloud contact center tailored to meet the unique needs and preferences of their business, including: security, control, functionality and speed.
Industry leading analyst, Mary Wardley from IDC, will lead a panel of cloud technology leaders from Genesys discussing insights recently released in a joint report from IDC and Genesys.
Cloud Technology Evangelist
Sr. Principal Strategic Business Consultant