Featuring Art Schoeller from Forrester Research
Contact center leaders are on a constant mission to rein in costs while improving customer experience. Many bet heavily on lower-cost digital channels to help achieve those goals. But proving that customers have successful digital customer service interactions without falling back to more expensive channels like the phone can be a significant challenge.
Join Genesys and Forrester guest speaker, VP & Principal Analyst, Art Schoeller, to learn best practices and tools for “going digital.” You’ll discover:
Vice President, Principal Analyst
Vice President, Product Marketing