Analyst Webinar:

Getting the best out of your digital customer service investment

Featuring Art Schoeller from Forrester Research

Contact center leaders are on a constant mission to rein in costs while improving customer experience. Many bet heavily on lower-cost digital channels to help achieve those goals. But proving that customers have successful digital customer service interactions without falling back to more expensive channels like the phone can be a significant challenge.

Join Genesys and Forrester guest speaker, VP & Principal Analyst, Art Schoeller, to learn best practices and tools for “going digital.” You’ll discover:

  • Best practices for developing and tracking seamless customer journeys that start in digital
  • How to optimize digital channels for deeper customer engagement
  • How to prove the ROI of Digital Customer Service

Meet the Speakers

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Art Schoeller
Vice President, Principal Analyst

Forrester Research

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Chris Connolly
Vice President, Product Marketing

Genesys

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