Analyst Webinar:

Getting the best out of your digital customer service investment

Fireside chat featuring Art Schoeller from Forrester Research

Contact center leaders are on a constant mission to rein in costs while improving customer experience. Many bet heavily on lower-cost digital channels to help achieve those goals. But proving that customers have successful digital customer service interactions without falling back to more expensive channels like the phone can be a significant challenge.

Join Genesys and Forrester guest speaker, VP & Principal Analyst, Art Schoeller, to learn best practices and tools for “going digital.” You’ll discover:

  • Best practices for developing and tracking seamless customer journeys that start in digital
  • How to optimize digital channels for deeper customer engagement
  • How to prove the ROI of Digital Customer Service

North America

10/24/201811AM PT / 2PM ET

Latin America

10/24/20181PM CDT / 3PM BRT

Europe, Middle East & Africa

10/25/20182PM BST / 3PM CEST


10/25/20181PM AEST / 11AM SGT

Meet the Speakers

Art Schoeller
Vice President, Principal Analyst

Forrester Research

Chris Connolly
Vice President, Product Marketing