While AI sounds like a futuristic technology, it is very much here and now. Contact centers are moving from traditional metrics like service level and ASA to more business outcome-focused metrics like net promoter score, first contact resolution, customer retention and revenue generation.
Join Jose Nogueira, Senior Manager, National Customer Contact Center Solutions Management at Rogers Communications, as he discusses real-life customer stories and lessons learned with Charlie Godfrey, Genesys Global Solution Services Director, and Guillaume Calot, Genesys Global Director of Solution Strategy.
Learn critical insights about predictive routing, including:
Global Solution Services Director, Genesys
Solution Lead Director, Genesys
Sr. Manager, Rogers