Attending Kickoff

Everything you need to know to have a great trip

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Travel tips

Please review all the information below before you register; you will be instructed to book your flights separately.  NOTE: Do not register or book flights until you have been invited.

Arrival

Attendees are required to arrive on Monday, January 13th by 5:00 PM EST to attend the evening event unless they are required to participate in one of two activities scheduled for Monday, January 13th. (See “Exceptions” on the right)

Air travel

Air travel should ONLY be booked after a Kickoff email invitation has been received. Airline reservations for all Genesys employees attending this event should be booked via Concur in accordance with the Genesys T&E business travel policy. Any hotel arrangements booked pre- or post-event will considered a personal expense and not reimbursable by Genesys.

Identification

Attendees will be required to show photo identification at the registration desk to obtain a Kickoff name badge.

Departure

Kickoff officially ends at midnight on Thursday, January 16th following the party. Departures for all attendees is Friday, January 17th at your leisure.

Exceptions

All Sunday arrivals must be approved prior to flight booking, unless you are: 1) participating in one of the mandatory rehearsals or 2) invited to the Sales Leadership meeting. Please have your manager email [email protected] with justification if you have other business reasons for arriving early.

Please review all the information below before you register; you will be instructed to book your flights separately.  NOTE: Do not register or book flights until you have been invited.

International residents

For more information on documentation required, visit the US Department of State’s “Visa Services” page. Click here to determine if a visa is needed to travel to the United States.

Attendees will be required to show photo identification at the registration desk to obtain a Kickoff name badge.

Arrival

Attendees should plan to arrive on Monday, January 13th by 5PM EST to attend the evening event.  Arrivals on Sunday, January 12th are permitted.

Departure

Kickoff officially ends at midnight on Thursday, January 16th, following the party. Departures for all attendees is Friday, January 17th at your leisure.

Air travel

Airline reservations for all Genesys employees attending Kickoff should be booked via Concur in accordance with the Genesys T&E business travel policy. Any airline arrangements booked pre- or post-event will considered a personal expense and not reimbursable by Genesys.

Visas

For more information, visit the US Department of State’s “Visa Services” page. Click here to determine if a visa is needed to travel to the United States.

If needed for travel, please complete the Travel Letter Request on the Genesys intranet. (You need to be on the VPN.)

Questions? Contact [email protected].

Gaylord Palms Resort & Conference Center

6000 West Osceola Parkway,
Kissimmee, FL 34746

All attendees are required to present a credit card upon check in to cover any personal incidental expenses (see below). All room fees/taxes during Kickoff will be charged directly to Genesys’ master account. If you are not part of the Genesys Sales Organization, your department will be charged back for your room fees.

Please contact [email protected] with additional hotel questions.

Please keep in mind that Kickoff is a business event and personal holiday plans are not included in the scope of work for the event staff. If you need to request hotel dates outside of the options in Kickoff registration you will need to book on your own. Genesys does not have availability in our room block outside of the dates offered during registration.

Arrival and departure: 
Please plan to take a taxi or Uber to the hotel. For Uber: Look for “Ride App Pickup” signs on level 2 (baggage claim) in Terminal A or B. Pick up locations are at each end of the curbs.  For taxis: taxi services operate from both the A and B sides of the Main Terminal at Orlando Airport. They can be found on Level 1, which is the Ground Transportation Level.

On-site registration and badge pick up

The Kickoff registration desk will open on Monday, January 13th at 7:30 AM and will be operational throughout the event:

  • Monday, 1/13:        7:30 AM – 7:00 PM
  • Tuesday, 1/14:        7:30 AM – 5:00 PM
  • Wednesday, 1/15:   8:00 AM – 5:00 PM
  • Thursday, 1/16:       8:30 AM – 5:00 PM

Upon arriving at the Gaylord, visit the Kickoff registration desk to pick up your name badge. Photo identification will be required.

brand store

Genesys brand Pop-up Shop

The Genesys brand Pop-up Shop will be at Kickoff to give all attendees an opportunity to purchase onsite apparel, bags, the latest and greatest tech gadgets, accessories, and much more.

Mon, Jan 13th: 3:00 PM – 7:00 PM
Tues, Jan 14th: 8:00 AM – 5:00 PM
Wed, Jan 15th: 8:30 AM – 5:00 PM
Thur, Jan 16th: 8:30 AM – 1:00 PM

New this year: Kickoff Pre-sale! Pre-order Genesys branded merchandise and pick up your order at the Pop-up Shop in Orlando. Orders must be placed by Monday, December 16th. To place your order, go to www.shopgenesys.com. During checkout select “Yes,” Ship to Kickoff Pop-up Shop and your order will be waiting for you at the event.

Attire

Attire

Business casual attire (jeans without holes are acceptable) for all Kickoff meetings and activities. You will be required to wear your Kickoff name badge to all meetings, meals and organized functions.

Time

Time zone

Orlando is in the Eastern Standard time zone (EST/UTC -5). The following time chart can assist you in determining the time change in your area of the world:

If it is 12:00 PM in Orlando, it’s:

  • 12:00 PM in New York
  • 5:00 PM in London
  • 12:00 AM in Singapore (following day)
Climate

Climate

During January, the average daytime high in Orlando is 72°F/22°C with an evening low of 53°F/12°C.

For daily Orlando weather updates, visit weather.com

IT help desk

IT help desk

IT will be onsite to answer your IT-related questions and/or issues.

  • Hours: 8:00 AM – 5:00 PM, Mon, Jan 13th – Thurs, Jan 16th
  • Location: TBD

At the event

Kickoff is a business event and an opportunity for you to explore, learn and network. Your attendance is mandatory at all planned functions. All employees are expected to stay at the Gaylord Palms Resort and Convention Center (Kickoff host hotel) for the length of the program.

Kickoff is an invitation only event and attendees must register for the event once they receive an invite from the Kickoff Events Team.

All attendees are expected to adhere to Genesys Corporate Standards during business meetings and evening functions. Spouses and/or guests are not invited to any Kickoff functions.

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Expenses

Personal incidental charges

You will be required to provide a credit card upon hotel check-in to cover any incidental charges incurred during your stay. These charges include all non-program-related expenses, such as mini bars and movies, room service, restaurant/bar charges, and laundry service. Likewise, if you have requested an additional hotel night on your own, this charge will be included on your personal hotel bill. It is your responsibility to review your individual hotel bill and settle your incidental charges before checking out and departing the hotel.

Expense guidelines

Genesys employees should adhere to the Global T&E Policy, which can be found on our corporate intranet.

During Kickoff, employees are NOT allowed to expense any meals or beverages that take place concurrently with any hosted Kickoff meals or events. The first hosted event takes place Monday evening, January 13th, with our opening reception and ends with the Final Night Party on the evening of Thursday January 16th.

Stay Connected: #GenesysKO