Leto Bank wanted to improve loan request checks without significant cost increases. Working with Genesys, it devised an innovative strategy to raise the quality of underwriting and utilize branch office human resources more efficiently.

The flexible, cloud-based solution means the bank pays per user and is able to quickly scale. The contact center platform enables branch workers to make calls via their desktop browser. They can quickly mine and analyze data, improving tellers’ working processes and increasing their effectiveness.

As a result, the bank can verify and process loan requests more efficiently. And, it’s much easier to spot forged information and to screen applications.


  • Better workload sharing and utilization of branch workers
  • Decreased credit portfolio risk costs by 20%
  • Bucked market recession with minimal impact to loan rates

“Using our Genesys platform to make better use of staff and their different skill sets has contributed to a 20% reduction in risk overall.”

Sergei Chikov
Leto Bank


  • Improve loan request approvals without significant cost increases