Best Practice Webinar

Integrating Disparate Enterprise Systems for Omnichannel Customer Service

Customer experience is the new, evolving competitive battlefield. This reality has different business units regularly proposing customer engagement projects based on point solutions.

If you are in IT or Contact Center Operations and are tasked with delivering these projects, managing complexity, rationalizing infrastructure, streamlining suppliers and ensuring a strategy that can withstand the test of time can be challenging.

Watch now! This webinar will provide an IT perspective on:

  • The various systems including ERP, CRM, Contact Center and more, that play a role in the omnichannel customer service ecosystem
  • How to integrate existing systems with a future-proof contact center and deliver a seamless omnichannel customer experience
  • Key considerations for choosing the foundation for a system of engagement

Meet the Speakers

Jeff Haslem
Jeff Haslem

Chief Information Officer, Genesys

Jurgen De Becker
Jurgen De Becker

VP, Global Sales Engineering, Genesys

Ken Jochims
Ken Jochims

Director, Product Marketing, Genesys

View Now!