On-demand webinar

CCaaS and EHR Integrations: Improving Patient Outcomes and Care Team Experience

In today’s healthcare landscape, it is more important than ever to have a communication platform that seamlessly integrates with your EHR (Electronic Health Records) system. In this webinar, we discuss the benefits of integrating CCaaS (contact center as a service) and EHR systems.

Watch the recording to see the key benefits of integration:

Efficiently route patients to the right resource
Provide real-time patient data for informed decisions
Empower patients through self-service for up to 25% higher satisfaction
Streamline care management from access to follow-up
Equip agents for quicker issue resolution
Boost care team satisfaction with less training
Shorter calls, no information repetition

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Meet the Speaker

Tara Mahoney
Managing Director, Global Healthcare Industry
Genesys

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.