Customer Experience

It’s not just a webinar — it’s a workshop!
Join us for this 45-minute interactive webinar – and leave with an action plan customized to your organization.

Utilizing our research-based blueprint, you’ll be poised to consider, explore and strategize your next move in experience orchestration as we dive into the new era of customer and employee experiences (and their accompanying expectations).

We’ve included this blueprint and additional resources you’ll need to stay ahead of the competition.

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Did you know?

71% of CX leaders worldwide are aligned around one tech priority. What is it?

33% of customers switched brands in the past year due to negative interactions. Is loyalty dead?

Only 13% of organizations offer truly omnichannel experiences today. What gaps in digital transformation are frustrating your customers?

Meet the Speakers

Liz Miller
Vice President and Principal Analyst, Constellation

Brett Weigl
General Manager of Digital, AI and Journey Analytics, Genesys

Claire Beatty
Senior Director of Thought Leadership, Genesys

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.