12/12/2023 12:30 pm
O2E Headquarters
887 Great Northern Way suite 301, Vancouver, BC V5T 4T5, Canada
Get directions
You are now registered for this event – we look forward to seeing you on December 12th, 2023.
The Genesys Leadership Forum, hosted by O2E, is a timely opportunity to join your peers from other leading brands for an afternoon of networking and knowledge-sharing about leading CX trends and the future of AI innovations.
Join Genesys for an invitation-only luncheon to learn more about how to use AI to improve customer service and experience.
12:15 pm – 01:00 pm
Networking Lunch
01:00 pm – 01:15 pm
Forum Welcome
Roman Santos, Head of Sales, Commercial Markets, Canada – Genesys
01:15 pm – 02:00 pm
Keynote: The Future of AI in Customer Experience and How to Harness It
Tim Friebel, Manager, Global Experience Transformation Director – Genesys
AI is a value amplifier for customer and employee experiences alike, powering real-time applications that make experience orchestration easier to achieve. Whether your organization is still going strong with voice, embarking on a digital transformation or fully digital already, we will discuss how AI can help you personalize self-service, achieve deeper customer insights, and improve employee performances, utilization, and more.
02:15 pm – 03:10 pm
Customer Success Story
Mike Downing, Vice President, Business Technology – O2E
03:10 pm – 03:40 pm
Customer Panel Session
The Customer Panel session will provide an opportunity for participants to share real-world brand experiences as they’ve embarked on their mission towards CX Transformations. Genesys Cloud Outbound – proactively outreach to patients and members. Customer attendees will be asked to join in this open discussion.
03:40 pm – 03:50 pm
Closing Remarks
Roman Santos, Head of Sales, Commercial Markets, Canada – Genesys
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
