The Genesys Cloud CX™ platform is a seamless, all-in-one contact center solution that allows you to power deeply connected experiences, but don’t just take our word for it. Discover all that you can do with Genesys Cloud CX by stopping by our pavilion for a live demo!
CX Technology and the Future of Employee Experience
New research reveals a shift in CX leaders’ key objectives: Globally, nearly half say improving the employee experience with new technology, or by connecting existing tech, is their top strategic CX priority over the next two years. This is in response to the challenges organizations are facing recruiting and retaining top CX talent — from agents to developers to engineers.
During this session, we’ll share key findings from recent research that show where CX leaders are succeeding in meeting employee expectations and examine how organizations can use CX technology to orchestrate relevant, engaging experiences that help their CX employees feel valued and do their best work.
Speaker: Ginger Conlon, Thought Leadership Director, Genesys