06/19–22/2023

Customer Contact Week 2023

Name: Customer Contact Week 2023
Start: 2023-06-19
End: 2023-06-22

Las Vegas, NV

Revolutionize your customer experience strategy

Join Genesys at Customer Contact Week (CCW) in Las Vegas from June 19-22 to connect, share ideas and build relationships. Gain access to cutting-edge customer contact strategies and innovative solutions that your organization needs to move forward.

Caesars Forum

3911 S Koval Ln, Las Vegas, NV, USA

Get directions

Join us in Vegas!

Visit the Genesys Pavilion | Listen to Genesys Customers & Experts | Interact with the CCW Community

Customers interact with brands across a spectrum of channels, and the companies that understand this are equipping themselves to deliver consistent and personalized experiences across all channels and customer interactions. Genesys Experience Orchestration coordinates those people, channels, interactions, knowledge, data and systems in and outside of the contact center. Built for continuous innovation on a modern open API platform, we’re helping customers deliver on their brand promise and think ahead of the competition. Genesys delivers all this and more by helping organizations of all sizes deliver the power the empathy to every experience by orchestrating personalized, end-to-end experiences at scale.

The all-in-one cloud contact center solution

Create a new world of efficiency and empathy. Imagine a world where contact centers anticipate needs and respond so fully that customers feel pleased with every interaction — a world where employees are excited to get to work each day. The Genesys Cloud CX platform makes that vision a reality. Around the globe, thousands of businesses use this powerful, all-in-one contact center solution to surprise and delight customers with effortless, empathetic experiences.

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Elevate your employee experience

Build a company culture employees love. Delivering exceptional experiences doesn’t stop with the customer — today’s employees expect them, too. Workforce engagement management (WEM) makes it easy to create great employee experiences. WEM focuses on the human side of your contact center to improve employee engagement. And it simplifies operations while increasing efficiency.

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Deliver effortless, connected and personalized experiences

Measure, monitor and orchestrate customer journeys with the Pointillist Customer Journey Management Platform™ to optimize CX and improve digital containment, contact center performance and more.

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Agenda

Thursday, 22 June 2023

10:00 am – 07:00 pm

Genesys Pavilion #2

The Genesys Cloud CX™ platform is a seamless, all-in-one contact center solution that allows you to power deeply connected experiences, but don’t just take our word for it. Discover all that you can do with Genesys Cloud CX by stopping by our pavilion for a live demo!

12:00 pm – 12:45 pm

CX Technology and the Future of Employee Experience

New research reveals a shift in CX leaders’ key objectives: Globally, nearly half say improving the employee experience with new technology, or by connecting existing tech, is their top strategic CX priority over the next two years. This is in response to the challenges organizations are facing recruiting and retaining top CX talent — from agents to developers to engineers.

During this session, we’ll share key findings from recent research that show where CX leaders are succeeding in meeting employee expectations and examine how organizations can use CX technology to orchestrate relevant, engaging experiences that help their CX employees feel valued and do their best work.

Speaker: Ginger Conlon, Thought Leadership Director, Genesys

Friday, 23 June 2023

10:00 am – 03:00 pm

Genesys Pavilion #2

Caesars Forum

3911 S Koval Ln, Las Vegas, NV, USA

Get directions

+1.888.436.3797

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.