Unleashing the power and possibility of AI

How predictive, conversational and generative AI improve CX outcomes

Some contact centers are using artificial intelligence (AI) to automate service, improve efficiency and personalize customer interactions. But many organizations are still undecided about how to leverage the power of AI.

The recent buzz about generative AI has sparked renewed interest in AI, but it hasn’t delivered a clear answer to the age-old question: Where do we start?

Join leading AI experts as they explore the practical applications of AI across multiple dimensions in modern contact centers. Discover how the evolution of AI has opened new opportunities for innovation and learn how to harness its power to achieve remarkable results.

Take home new knowledge for harnessing the power and potential of AI to create new service models, drive down costs and improve customer experience outcomes.

Key webinar highlights:

Explore exactly how AI is evolving to revolutionize customer service and operational efficiency
Delve into the ways AI can enhance customer experiences and boost satisfaction
Discover how to integrate generative AI into your customer experience strategy and deliver measurable value

Reserve your spot now!

North America

10/4/2023
2 PM ET /
11 AM PT

Europe, Middle East & Africa

10/5/2023
2 PM BST /
3 PM CEST

Asia-Pacific

10/5/2023
1 PM AEST /
11 AM SGT

*Please note that space is limited, so early registration is recommended.

Meet the speakers

Jane Hendricks
Product Marketing Director, AI
Genesys

David Myron
Principal Analyst, Customer Engagement
Omdia

Who should attend:

This webinar is ideal for contact center leaders, customer service managers, business executives and anyone interested in leveraging AI to enhance their customer experience capabilities.

+1.888.436.3797

Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.