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On-demand

Unleashing the power and possibility of AI

How predictive, conversational and generative AI improve CX outcomes 

Some contact centers are using artificial intelligence (AI) to automate service, improve efficiency and personalize customer interactions. But many organizations are still undecided about how to leverage the power of AI.

The recent buzz about generative AI has sparked renewed interest in AI, but it hasn’t delivered a clear answer to the age-old question: Where do we start?

Join leading AI experts as they explore the practical applications of AI across multiple dimensions in modern contact centers. Discover how the evolution of AI has opened new opportunities for innovation and learn how to harness its power to achieve remarkable results.

Take home new knowledge for harnessing the power and potential of AI to create new service models, drive down costs and improve customer experience outcomes.

Key webinar highlights:

  • Explore exactly how AI is evolving to revolutionize customer service and operational efficiency
  • Delve into the ways AI can enhance customer experiences and boost satisfaction
  • Discover how to integrate generative AI into your customer experience strategy and deliver measurable value

Meet the speakers

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Jane Hendricks
Product Marketing Director, AI
Genesys

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David Myron 
Principal Analyst, Customer Engagement
Omdia


Who should attend: 

This webinar is ideal for contact center leaders, customer service managers, business executives and anyone interested in leveraging AI to enhance their customer experience capabilities.