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Fireside Chat: Realising the value of AI to positively impact the student and employee experience

In this fireside chat, Western Sydney University (WSU) shares its journey of leveraging AI to enhance the student and employee experience. By transforming their student engagement hub, WSU has empowered students, typically digital natives, to interact seamlessly on their channel of choice, from voice to WhatsApp, ensuring timely responses and personalised experiences with every interaction. Genesys chats with the Acting Director of Student Retention and Success at WSU about some of their exceptional results in efficiency, satisfaction, and engagement due to their focus on innovation.

During the discussion, we:

Explore how AI is evolving to revolutionise customer service and operational efficiency
Delve into the ways AI can enhance customer experiences, boost satisfaction and increase customer loyalty
Discover how to integrate AI into the customer experience strategy and deliver measurable value
Demonstrate how AI-powered CX technology allows world leading brands to manage experiences with previously untapped data.

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Meet the Speakers

Sara Tavora
Acting Director, Student Retention & Success
Western Sydney University

Phillip Townsend
Strategic Director of Innovation
Genesys

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.