Live webinar

Genesys WEM Knowledge Hub Round Tables | Performance & Gamification

The 2024 Genesys WEM Knowledge Hub Round Tables series is an event held periodically through the Genesys WEM community, designed to give you an inside look into the Genesys Cloud Workforce Engagement Management Functionalities! These convenient sessions are designed to be quick and informative and provide you with a general overview of a specific functionality, allowing you to talk with WEM experts and ask questions about the topic.

IIn this session, our panel of WEM specialists will explore Performance with Gamification, discussing its benefits, best practices, and implementation strategies. From boosting agent motivation to driving performance excellence, discover how gamification can revolutionize your workforce management approach.

Topics:

• Performance metrics
• Coaching and feedback
• Learning modules
• Gamification
• Leaderboards & scorecards

Don’t miss out on this opportunity to explore the power of gamification in driving performance excellence!

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Whether you are an existing customer who is interested in getting the most out of your existing solution or a potential customer who is looking to better understand Genesys Cloud WEM capabilities, we encourage you to attend and hear firsthand from the team responsible for this industry-leading WEM solution!

If you want to learn more about the Genesys WEM solution, our different events and activities, access content about WEM, or have any questions, visit the Genesys WEM community.