Improving Patient and Agent Experiences at Booth #113

See the Genesys Cloud Platform in Action!


Patients, members and care teams must navigate more channels than ever before. Genesys Cloud, the #1 AI-powered experience orchestration platform, gives them the digital tools and multichannel solutions they need — all from a unified platform. Our experience orchestration platform provides:

– Listen: Bots and Automation to capture patient intent along with EHR integrations

– Predict: Route to the right resource that is responding to a patient inquiry –  human or digital.

– Serve: Provide the right information to employees and offer wellness moments.

– Learn: Leverage realtime, historical, and intent analytics. 

Empathetic Experiences Enabled through your Healthcare Data!

EDCi is a trusted partner for healthcare contact center solutions. We provide unique healthcare-specific platforms, including Genesys Cloud, personalized implementation, ongoing support, continuous improvement, and our EHRConnect® application. EHRConnect® ROI can be realized within 2 months of use, providing 30+ second reductions in AHT and 25% self-service containment capabilities.

By utilizing EHRConnect®, you can provide exceptional patient and agent experiences through conversational AI, CX analytics, and WFM needs across all channels of engagement (Voice, Digital, SMS, Email, Fax). Healthcare organizations that utilize EHRConnect will realize differentiation of their patient activation, access, care planning, discharge, and health monitoring call center driven experiences.

Industry Symposium Session

Cumberland Section K

Thursday, 25 April 2024

11:45 am – 12:30 pm

AI Hype or Reality in Patient Access?

Come hear from Genesys how their 100+ health system customers leverage AI to drive a better patient and staff access experience.

AI-driven solutions include:

  • Conversational AI: Utilizing intelligent virtual assistants, voice, and chatbots to understand intents and validate interactions.
  • Predictive AI: Proactively engaging and routing individuals to the appropriate resources based on predictive insights.
  • Generative AI: Identifying patterns in content, summarizing conversations, and extracting key information to streamline processes.
  • Machine Learning: Identifying potential friction points in the customer journey and implementing proactive solutions.

Add in Epic integration through Genesys Cloud and EHRConnect, you can achieve seamless patient validation, self-service scheduling, revenue cycle management, outbound communication, Epic work queue management and prescription management.

Experience the positive impact of automation, self-service, and AI in transforming patient access. Join our session and be part of this journey!

Save your seat here!


Tara Mahoney

Vice President, Global Healthcare Industry Practice

Limited-edition 50th Anniversary Lapel Pin!

Commemorate this year’s conference with the NAHAM limited-edition label pin. This pin is only available at Genesys booth #113.