Patient Access Shining Bright 50 Years & Counting

 

Patients, members and care teams must navigate more channels than ever before. Genesys Cloud, the #1 AI-powered experience orchestration platform, gives them the digital tools and multichannel solutions they need — all from a unified platform. Our experience orchestration platform provides:

– Listen: Bots and Automation to capture patient intent along with EHR integrations

– Predict: Route to the right resource that is responding to a patient inquiry –  human or digital.

– Serve: Provide the right information to employees and offer wellness moments.

– Learn: Leverage realtime, historical, and intent analytics. 

EDCi is a trusted partner for healthcare contact center solutions. We provide unique healthcare-specific platforms, including Genesys Cloud, personalized implementation, ongoing support, continuous improvement, and our EHRConnect® application. EHRConnect® ROI can be realized within 2 months of use, providing 30+ second reductions in AHT and 25% self-service containment capabilities.

By utilizing EHRConnect®, you can provide exceptional patient and agent experiences through conversational AI, CX analytics, and WFM needs across all channels of engagement (Voice, Digital, SMS, Email, Fax). Healthcare organizations that utilize EHRConnect will realize differentiation of their patient activation, access, care planning, discharge, and health monitoring call center driven experiences.