G-Summit tour

Name: Genesys G-Summit
Start: 2022-11-08T09:30:00
End: 2023-11-16

Registration has now closed for our G-Summit tour. Stay tuned for more events in 2024.

Registration closed

New York

Wednesday, November 8

Convene Liberty Street
225 Liberty Street

Registration closed

Dallas

Tuesday, November 14

W Dallas Victory
2440 Victory Park Lane –

Registration closed

San Francisco

Thursday, November 16

Convene at 100 Stockton
100 Stockton Street

Join us to learn the bold steps to deliver innovative and personalized experiences

Bold vision

Explore the future of customer experiences and discover how to create a new vision for your business.

Bold innovation

Delight your customers, engage your employees and differentiate your brand through personalized, empathetic experiences.

Bold results

Take customer loyalty to new heights while increasing profitability with experience orchestration.

Engage with your peers, attend breakout sessions and see the latest in contact center innovation

It’s more important than ever that organizations deliver seamless, omnichannel, end-to-end customer experiences. You’ll walk away with actionable tactics you can implement in weeks, not months, to better position your business for the coming year.

Expert keynotes

AI-powered experience orchestration demonstration

Interactive breakout sessions

AI-powered journey success story

Innovation lounge and cocktail hour

Networking opportunities

Program agenda

09:30 AM – 10:30 AM

Check-in, registration and innovation lounge

10:30 AM – 11:00 AM

Welcome and keynote

It’s time to tackle market challenges head-on. Hear from experts on how to compete and grow customer loyalty by incorporating leading technology such as AI into your infrastructure to orchestrate connected journeys and retain top talent in your organization. See the bold ways you can gain momentum to deliver better CX and EX.

11:00 AM – 11:40 AM

AI-powered experience orchestration in action and customer success story

Pull up a seat to see AI in action. Hear a real-life example of bold results from experience orchestration and the impact on the business.

11:45 AM – 12:45 PM

Lunch and innovation lounge

12:00 PM – 12:30 PM

Lunch and learn sessions

Session 1	Industry focus: Banking
Session 2	Industry focus: Healthcare
Session 3	Industry focus: Insurance

12:45 PM – 01:20 PM

Breakout session

Breakout 1	The modern CX cookbook: Recipes for digital success
Breakout 2	CX Evolution Tech Talk: The state of the platform and overcoming obstacles to the cloud

01:30 PM – 02:05 PM

Breakout session

Breakout 1	Creating an AI-driven employee experience that elevates your customer experience
Breakout 2	Customer spotlight: Hear a real-life example of bold results from experience orchestration

02:15 PM – 02:50 PM

Breakout session