The CX+AI Event of the year
Secure your spot today
Register for $399 AUD until 19 September.
The CX+AI Event of the year
Register for $399 AUD until 19 September.
Sydney, Australia
Nov 19 – 20, 2025
Why attend
Learn from industry leaders and peers
Interact with the innovative leaders and global brands that are shaping AI and the experience economy.
Explore over 40 sessions and interactive experiences
Immerse yourself in expert-led discussions, hands-on workshops and real-world case studies designed to inspire innovation.
Network with colleagues and experts
Connect and collaborate with your industry peers through roundtable discussions, networking breakfasts and social events.
See the future of CX and AI firsthand
Gain insights on how to get more out of your current investment or level up your business with innovations from Genesys product and services teams.
12:30 PM – 5:00 PM
1:30 PM – 4:30 PM
Start Xperience APAC with hands-on, practical learning to help you sharpen your skills and maximise your Genesys investment.
4:30 PM – 6:30 PM
Connect with industry peers at the welcome reception.
9:00 AM – 5:00 PM
Expert sessions to level up every experience
From expert-led talks and interactive sessions to real-world case studies, Xperience APAC delivers the insights you need to navigate the experience economy. Dive into AI-powered CX innovations and proven strategies that will propel your organisation to the next level of experience orchestration.
05:30 PM – 10:30 PM
Join us for an unforgettable night on Sydney Harbour’s spectacular glass boat, Starship Aqua.
Just a few minutes walk from Hyatt Regency, with the opportunity to disembark during the night at Circular Quay and Darling Harbour.
From expert-led talks and hands-on workshops to real-world case studies, Xperience APAC delivers the insights you need to navigate the experience economy. Dive into AI-powered CX innovations and proven strategies that will propel your organisation to the next level of experience orchestration.
Discover the next-generation agent for autonomous and smarter CX.
Design bespoke CX on a scalable, responsible platform for growth.
Navigate the shift from isolated touchpoints to seamless end-to-end experiences.
Transform agent roles and performance through dynamic human-AI synergy.
Convert AI-driven CX into ROI – cutting costs, raising revenue and earning loyalty.
Unify channels to orchestrate outcome-driven customer journeys.
Speakers
Get inspired by world-class leaders, bold thinkers and industry trailblazers.
Early Bird Pricing available til 19 Sept, secure premium content at a preferred cost.
Xperience APAC sponsors are visionary brands that create world-class customer experiences. Their support connects you with leading CX professionals and decision-makers, helping to elevate engagement and inspire solutions. Explore our sponsors and discover the partners making the next level of experience possible.
Check out our answers to frequently asked questions here to help prepare for the event. If you have any additional questions, feel free to contact us at events@cw3.co.
Genesys Xperience APAC is an annual event where industry leaders, technology enthusiasts and professionals come together to explore the latest in customer experience innovation, AI and cloud solutions. It features keynote speakers, breakout sessions, workshops and networking opportunities with experts and thought leaders in the field.
The fee includes pass offerings and benefits (your badge, materials and access to the keynote/breakout sessions; community expo; networking reception and the Xperience APAC closing party). The registration fee doesn’t include your hotel, airfare or transportation between the hotel and airport. Credit cards and invoice on request are the only method of payment that will be accepted (Visa, Mastercard or American Express).
Once you register, you’ll receive information on booking a room at Hyatt Regency at the event rate. The room block is first come, first served, and the daily rate from $390 including breakfast.
Sponsoring Xperience APAC positions your brand at the forefront of customer experience innovation while connecting with key decision-makers. Enjoy visibility among targeted CX professionals and IT leaders seeking solutions to enhance customer engagement. Leverage branding opportunities and networking sessions to generate leads and establish thought leadership. To learn more, contact mel.lloyd@genesys.com.
