June 6, 2023 05:00 pm

CX Tour Mumbai 2023

Name: Genesys Tour India – Mumbai 2023
Start: 2023-06-06T17:00:00
End: 2023-06-06

CloudXperience: Redefining Customer Journey in the Digital Age

In today's rapidly evolving business landscape, understanding and enhancing the customer journey at every stage has become a critical factor in achieving success. With the rise of digital channels and technologies, the customer journey has transformed, and businesses must adapt to stay ahead of the competition.

Join us for the CX Tour India to experience the power of digital capabilities that can elevate your customer experience and increase your ROI.

Trident Bandra Kurla, Mumbai

Trident Hotel Bandra Kurla, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India

Get directions

Deliver CX Success Across Every Dimension With Advanced Digital Capabilities

Customer expectations are constantly evolving, and businesses need to keep up to stay competitive. Genesys Cloud is designed to take full advantage of modern cloud strategies and technologies. And there’s a reason it’s a leading platform for seamlessly integrating voice and digital channels.

Leverage the power of cloud
Provide seamless digital channels
Reinvent employee experiences with AI in the workplace
Be ready for whatever tomorrow brings
Gain industry insights and visit Genesys partner booths

Join us at CX Tour Mumbai and take this opportunity to come together and meet your peers face-to-face and advance your business by interacting with Genesys users, CX leaders, Genesys team and partners.

In case you have team members in Bangalore and Delhi and want to join us for other locations too, please register using the link below:

Agenda

Tuesday, 06 June 2023

05:00 pm – 05:30 pm

Arrival and Registration

Join us for the networking, visit partner booths and interact with Genesys team.

05:30 pm – 06:10 pm

Motivational Speaker

A Renowned author, mythologist, and leadership consultant, whose work focuses on deriving management insights from mythology.

He has authored over 30 books, many of them best-sellers like Myth = Mithya, Business Sutra, The Pregnant King, and Jaya: An illustrated retelling of the Mahabharata.

Devdutt Pattanaik

06:10 pm – 06:15 pm

Welcome to CX Tour Mumbai

Raja Lakshmipathy, Vice President and Managing Director – India and SAARC, Genesys

06:15 pm – 06:30 pm

Transforming Relationships with Experience Orchestration

Succeeding in today’s digital landscape means staying on top of innovations. Genesys Cloud offers the broadest and deepest set of capabilities in the market, and the list continues to grow. Hear from our expert as he takes you through journey of experience orchestration.

Mark Buckley, Vice President – Australia & New Zealand, Genesys

06:30 pm – 06:45 pm

Genesys Customer: What Defines a Great Customer Service Experience

Hear from our customer how they have evolved their customer experience journey over years. Customer experience is ever changing landscape and innovation is the key to meet growing demands of customers.

Amit Khanna, Technology Advisor to CEO, Startek

06:45 pm – 07:00 pm

The Modern CX Cookbook: Recipes for Digital Success

Join us as we bring the essential ingredients for mastering experiences to the table. You’ll leave with a step-by-step recipe and new flavours for delivering deeply interconnected digital experiences that leverage AI to orchestrate seamless customer engagements across channels.

Antoine Ducarme, VP Solutions Consulting – APAC, Genesys

07:00 pm – 07:15 pm

Genesys Customer: What Defines a Great Customer Service Experience

The CX journey has evolved and businesses that understand the transformation deliver on moments that matter for their customers. Hear from our customer about how they have optimised their customer journey with Genesys technology.

Ashish Himthani, Head, Service Experience, Tata UniStore Limited

07:15 pm – 07:50 pm

Panel Discussion - Key Approaches to Align Your CX Evolution Plan With Your Unique Business Needs

Together with our partners and customers, Genesys is creating a new standard for using technology to bring human understanding to customer experience. Hear from them on how they have delivered empathetic experiences, deepened customer relationships and generated new business value.

Sian Jenkins, Marketing Director – India, Australia and New Zealand, Genesys

Eric Anklesaria, Advisor Strategy, PSB Alliance Private Limited

Sachinkumar Patel, Head-IT, Cactus Communications Pvt. Ltd.

Anand Viswanathan, AVP – Cloud Communication Solutions, Tata Communications Limited

07:50 pm – 08:05 pm

Can you be Customer-Centric Without Full Visibility of the Customer Journey?

Engagement is meaningless if it doesn’t help your customers reach their goals. Demystifying customer journey management. From omnichannel to orchestration, challenges of balancing customer experience and cost reduction, we will have Genesys expert answer all your queries.

Emmanuel Garcin, Vice President of Pointillist EMEA / APAC, Genesys

08:05 pm – 08:35 pm

Partner Panel

Along with our partners, we will discuss about how their knowledge is helping customer build a positive brand experience. Lets hear from experts from our partner that how with their skills they have been helping customers eliminate obstacles and build a future ready solutions for our customers. Also it will be interesting to know about what they get to hear from customers when they position Cloud solution in today’s market.

Aditya Garg, Head of Solution Consulting – India and SAARC, Genesys

Anil Joglekar, Managing Director, CS Infocomm

Arvindhan Sridharan, Business Head – India, Uniphore

Kabir Talwar, Sales Director, Audiocodes

08:35 pm – 08:40 pm

Closing Remarks

Raja Lakshmipathy, Vice President and Managing Director – India and SAARC, Genesys

08:35 pm – 10:30 pm

Networking, Booth Visit followed by Dinner and Cocktails