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March 30, 2022 – Duration: 30:35
March 30, 2022 – Duration: 30:35
The future of customer experience (CX) is composable. We’re hearing that a lot these days. But what is composability — and how will it affect customer and employee experience? In this episode, two oracles of composability at Genesys, Jack Nichols, Vice President of Product Management, and Jason Alley, Senior Director of Product Marketing, join our hosts to delve into the key components of a composable CX platform and ecosystem. They also clearly define composability and explain how it enables faster innovation and better resilience. The conversation is packed with insights that dig beneath the surface of composable technology concepts to explore what it means to operate as a composable organization.
Jason Alley is on the product marketing team at Genesys with more than 20 years of experience in customer and employee engagement. His responsibilities include developing go-to-market strategies, messaging and integrated marketing campaigns for customer experience and cloud platforms. Prior to Genesys, he served in consulting roles at Vanguard Communications and SmartContact (a firm he founded), working with large enterprise contact centers and providers. Jason spent the early part of his career in sales, marketing and product management roles working for Aspect, Hipbone, Nortel and other technology companies. He received his bachelor’s degree in business economics from UCLA.
Jack Nichols serves as Vice President of Product Management for Genesys Cloud. With more than 20 years of technical and leadership experience, Jack is responsible for the Genesys strategy on platform and ecosystem development. Prior to Genesys, Jack lead the global network and security infrastructure function at BrightPoint (now Ingram Micro). He holds a bachelor’s degree in engineering technology/computer science from Purdue University and, upon graduation, joined E*TRADE Financial where he architected and ran multiple global trading data network infrastructures.
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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
