05/15–17/2023
Join Genesys at the 2023 SWPP Annual Conference from May 15 - May 17, 2023, in Nashville, TN
Omini Hotel Nashville
Omni Hotel Nashville, Rep. John Lewis Way South, Nashville, TN, USA
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Visit the Genesys Booth | Attend the Genesys Main-Stage session | Attend the Genesys lead “Behind Close Doors” session
Genesys is showing up in a big way and unveiling some exciting news about the Genesys Cloud CX WEM solution. Stop by the Genesys booth to meet our WEM experts, see a demo of our Genesys Cloud WEM solution, see how our solutions can help you Unleash Employee Superpowers to drive better outcomes, and walk away with some Genesys branded swag.
You’ll gain insights into:
01:45 pm – 03:00 pm
Preparing for a Smarter AI-Driven Employee Journey
Contact centers are increasingly adopting artificial intelligence (AI) technologies to automate and improve operations. These AI-driven solutions are impacting contact center employees in many ways, from onboarding and enablement to speed and efficiency of handling daily workloads. In this session, Robert Beasley, director of strategic solutions – WEM, and the Genesys team will walk you through an AI-driven employee journey that will demonstrate how AI is enhancing human qualities in the contact center.
08:00 am – 09:00 am
Genesys Hosted: Behind Close Doors Session
Join us at the Genesys-hosted: Behind Close Doors session. Our Genesys WEM experts will be unveiling some exciting news about the Genesys Cloud EX solution, and the WEM capabilities within Genesys Cloud, and discussing strategies to optimize the workforce planning processes.
01:45 pm – 03:00 pm
60 Ideas In 60 Minutes - Panel
Led by Genesys, Chuck Swain, SR Global WEM, this fast-paced session with a panel of vendor experts will give attendees a practice idea each minute. This is not a sales pitch for products. These are the vendor experts that can provide tips on how to get the most out of a WFM investment from the early planning stages, implementation, training, and ongoing use. This format will give you some last-minute tips to take home and implement immediately!
Director Strategic Solutions - WEM at Genesys
SR Global WEM at Genesys
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
