Keep customers smiling with Genesys Customer Success and Services

Reach your goals faster with expert guidance and tools

Choose a partner who’s with you all the way

Orchestrating customer experiences that boost your brand’s reputation and build long-term loyalty is an ongoing endeavor. And in this experience economy, it takes more than just a vendor with a solution.

Get the most from your technology investment with a dedicated partner who will work with you before, during and after your deployment. We meet you where you are to help you evolve at a pace that’s right for you. That’s the driver behind Genesys Customer Success and Services.

Transform your contact center

Genesys Customer Success and Services enables businesses to drive customer satisfaction, operational efficiency and revenue. With over 30 years of experience, we provide the expert guidance, action plans and skilled resources needed to accelerate results.

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Drive faster adoption and time-to-value

Migrate to the cloud and evolve your digital experience with ease. A clear strategy and structured approach to implementing and learning new technology and processes helps you realize your customer experience vision.

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Get a higher return on your investment

You invest in great technology to drive specific business outcomes. How well your entire organization aligns around the steps needed to successfully implement that technology significantly affects your ROI.

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Put empathy into action

Empathize across every customer interaction to drive lasting loyalty and business growth. Get the support you need to connect with customers on a deeper level and consistently deliver the best experiences.

Realize your customer experience vision

Customer Success Manager

As part of our promise to be with you through every step of your journey, all Genesys subscriptions come with a dedicated Customer Success Manager who stands shoulder-to-shoulder with you and guides you along your continuing journey.

Planning and tracking business outcomes

Whether your focus is revenue, cost, profit, customer or employee experience, or regulatory and legal compliance, your success plan ensures the next steps are clear. And you know when you’re hitting your targets.

Skills development and training

Grow the business and technical skills needed to deliver meaningful customer experiences. From personalized self-study to instructor-led or virtual instructor-led courses, choose a learning path that’s right for you and your teams.

Change management

Developing and applying an effective strategy to manage change is critical to business success. We’ve built a framework of planning, guidance and engagements to ensure your organization successfully adopts your new technology.

Expert engagements

Designed to maximize value, mitigate risk, and reduce effort and cost, our service catalog offers expert technical and business engagements to prepare you for go-live, ongoing operations and beyond.

Product support

Customer care provides a global, live-answer service that’s available 24/7 to handle any issue. Our online resources, including the Resource Center, Community and Developer Center, provide answers to a wide range of questions.

Deliver better experiences with Genesys Customer Success and Services

See how you can put empathy into every interaction

You can reach your goals — no matter what size your company is or what customer experience challenges you want to solve. From call center basics to contact center innovations, Genesys brings together all you want in one proven platform. Reach out today to get a complimentary assessment to define your personalized evolution plan.

Thank you for your interest.

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