Register now for the CX event of the year. Join Genesys live in Denver, Colorado for Xperience 2023.

Live Webinar

Contact Center Modernization: From Legacy to Cloud for Improved CX

Verizon and genesys

June 29th at 11am PT / 2pm ET

Discover the power of modernizing your contact center to meet customer expectations and adapt to evolving environments.

Join us for a webinar that simplifies advancing your CX practice and learn the crucial first steps of contact center modernization, including performance baselining, designing customer-centric flows, and leveraging journey analytics for improved efficiency.

Register now to learn how to:

  • Document performance improvements and measure ROI 
  • Streamline self-service flow design and development 
  • Monitor and track performance changes during migration 
  • Swiftly address emerging issues before they escalate 

Don’t miss this opportunity to lay the foundation for a successful contact center modernization and accelerate your CX evolution.

Meet the Speakers

Don spaulding

Don Spaulding
Sr. Principal – Business Strategy

Ian felder

Ian Felder
Sr. Product Marketing Manager

Tim friebel

Tim Friebel
Global Experience Transformation Lead