Live Webinar

Contact Center Modernization: From Legacy to Cloud for Improved CX

On-Demand Webinar

Discover the power of modernizing your contact center to meet customer expectations and adapt to evolving environments with journey orchestration.

In this webinar you will learn how to simplify advancing your CX practice as well as the crucial first steps of contact center modernization, including performance baselining, designing customer-centric flows, and leveraging journey analytics for improved efficiency.

Watch now to learn how to:

Document performance improvements and measure ROI
Streamline self-service flow design and development
Monitor and track performance changes during migration
Swiftly address emerging issues before they escalate

Don’t miss this opportunity to lay the foundation for a successful contact center modernization and accelerate your CX evolution.

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Meet the Speakers

Don Spaulding
Sr. Principal – Business Strategy
Verizon

Ian Felder
Sr. Product Marketing Manager
Genesys

Andrew McInnes
Vice President, Americas
Pointillist by Genesys

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.