Live Webinar

Contact Center Modernization: From Legacy to Cloud for Improved CX

June 29th at 11am PT / 2pm ET

Discover the power of modernizing your contact center to meet customer expectations and adapt to evolving environments.

Join us for a webinar that simplifies advancing your CX practice and learn the crucial first steps of contact center modernization, including performance baselining, designing customer-centric flows, and leveraging journey analytics for improved efficiency.

Document performance improvements and measure ROI
Streamline self-service flow design and development
Monitor and track performance changes during migration
Swiftly address emerging issues before they escalate

Don’t miss this opportunity to lay the foundation for a successful contact center modernization and accelerate your CX evolution.

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Meet the Speakers

Don Spaulding
Sr. Principal – Business Strategy
Verizon

Ian Felder
Sr. Product Marketing Manager
Genesys

Tim Friebel
Global Experience Transformation Lead
Genesys

+1.888.436.3797

Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.