Live Webinar

Contact Center Modernization: From Legacy to Cloud for Improved CX

Verizon and genesys

On-Demand Webinar

Discover the power of modernizing your contact center to meet customer expectations and adapt to evolving environments with journey orchestration.

In this webinar you will learn how to simplify advancing your CX practice as well as the crucial first steps of contact center modernization, including performance baselining, designing customer-centric flows, and leveraging journey analytics for improved efficiency.

Watch now to learn how to:

  • Document performance improvements and measure ROI 
  • Streamline self-service flow design and development 
  • Monitor and track performance changes during migration 
  • Swiftly address emerging issues before they escalate 

Don’t miss this opportunity to lay the foundation for a successful contact center modernization and accelerate your CX evolution.

Meet the Speakers

Don spaulding

Don Spaulding
Sr. Principal – Business Strategy

Ian felder

Ian Felder
Sr. Product Marketing Manager

Andrew mcinnes

Andrew McInnes
Vice President, Americas
Pointillist by Genesys