Contact Center Modernization: From Legacy to Cloud for Improved CX

On-Demand Webinar

Discover the power of modernizing your contact center to meet customer expectations and adapt to evolving environments with journey orchestration.

In this webinar you will learn how to simplify advancing your CX practice as well as the crucial first steps of contact center modernization, including performance baselining, designing customer-centric flows, and leveraging journey analytics for improved efficiency.

Watch now to learn how to:

Document performance improvements and measure ROI
Streamline self-service flow design and development
Monitor and track performance changes during migration
Swiftly address emerging issues before they escalate

Don’t miss this opportunity to lay the foundation for a successful contact center modernization and accelerate your CX evolution.

I would like someone to reach out to me

Meet the Speakers

Don Spaulding
Sr. Principal – Business Strategy
Verizon

Ian Felder
Sr. Product Marketing Manager
Genesys

Andrew McInnes
Vice President, Americas
Pointillist by Genesys

+1.888.436.3797

Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.