Revolutionizing customer service:

Three ways to empower your contact center with journey analytics

Join us for an information-packed webinar featuring Forrester Senior Analyst Vasupradha Srinivasan and learn how to use journey analytics to transform your contact center. In this session, you’ll gain insights on how to enhance self-service and equip your frontline staff to provide seamless customer experiences by measuring, monitoring and optimizing customer journeys.

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You’ll learn how to:

Build a foundation of journey-based insights to power your contact center
Pinpoint high-impact opportunities to remove friction and enhance contact center performance
Design and build seamless automated and guided journeys to improve customer and employee experiences
Scale your journey insights program using purpose-built technology

Meet the speaker:

Vasu Srinivasan
Senior Analyst, Forrester

YOU’LL LEARN HOW TO:

- - Build a foundation of journey-based insights to power your contact center
  - Pinpoint high-impact opportunities to remove friction and enhance contact center performance
  - Design and build seamless automated and guided journeys to improve customer and employee experiences
  - Scale your journey insights program using purpose-built technology

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.