Customer Webinar

How Toyota Financial Services Accelerates Customer Experience Innovation

December 7th, 2017 at 10-11am PST

Fifty-eight percent of consumers agree that technology has changed their expectations of how companies should interact with them. To keep ahead of these rapidly evolving customer expectations, your organization needs to innovate faster. But how can you both accelerate your pace of innovation, and maintain high quality? 

Join this webinar and hear how Toyota Financial Services is achieving a more rapid pace of innovation, while ensuring quality, by:

  • Using automation to overcome limited resources and improve quality
  • Reducing unplanned work by identifying and eliminating defects before they get into production 
  • Assuring the customer experience enhancements they have put into production by proactively monitoring CX from the customer’s perspective

Meet the Speakers

Patrick Fisk
Patrick Fisk

Contact Center Telephony Application Manager, Toyota Financial Services

Nithin Venkata
Nithin Venkata

Contact Center Application QA Lead Consultant, Toyota Financial Services

Linda Chen
Linda Chen

Chief Marketing Officer, Cyara Solutions

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