How Large Contact Centers Are Managing Risk as CCIM Vendors Struggle
Featuring Guest Speaker Art Schoeller, VP and Principal Analyst, Forrester
North America & Latin American Session - Wednesday, September 27, 2017
Asia Pacific, Europe, Middle East, and Africa Session - Thursday, September 28, 2017
It is critical for large companies to address contact center interaction management (CCIM) supplier instability when looking ahead to drive exceptional customer experiences across all channels. For many, the “wait-and-see” option is becoming less viable, especially as the focus on customer experience (CX) and digital transformation accelerates to meet customer expectations. Learn how to best act on your CX vision while minimizing technology risk and disruption to your business.
Hear from special guest speaker Art Schoeller, Vice President and Principal Analyst at Forrester, as he and Jason Alley of Genesys discuss:
- How to evaluate roadmap options if your current CCIM vendor is at risk
- Three specific options for evolving your technology stack at your own pace
- How one customer transformed customer engagement while leveraging their existing investment
This is a global webinar presented live in North America, Latin America, Europe, and Asia. Choose a session that works for you!
Can’t make the live session? Register anyway and we’ll send you a link to the recording
Meet the Speakers
VP and Principal Analyst at Forrester Research
Product Marketing at Genesys