Best Practice Webinar

Conquering Attrition in the Contact Center

3 Imperatives to Engage and Retain Employees

Your frontline employees make or break your customer experience. Yet, attrition can mean delivering customer service with fewer and less-tenured employees, directly affecting your quality of service and forcing you to rethink your customer experience strategy.

Join industry expert Lori Bocklund and Genesys experts to examine the root causes of contact center turnover. Learn how to conquer attrition with a hyper-focus on these key areas:

  1. Increase focus on coaching and development
  2. Become more strategic in hiring and training
  3. Discover new ways to engage your employees

This webinar will be presented LIVE in North America, Europe, and Asia-Pacific! Register for the time that works best for you! 

Not sure you have time to join the live session? Register anyway and well send you the recording afterward!

Meet the Speakers

Lori bocklund webinar

Lori Bocklund
President, Strategic Contact Inc.

Cameron smith

Cameron Smith
Global Director of Solution Strategy, Genesys

Webinar steve kosiba

Steve Kosiba
Product Marketing Manager, Decisions & WFO, Genesys


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