Analyst Webinar

Is Your Contact Center an Asset or Road Block to Digital Transformation?

Featuring Art Schoeller, Vice President and Principal Analyst at Forrester Research

Forrester Research has identified that high-performance companies achieve their position by becoming customer-obsessed instead of customer-led through digital transformation.

Join this on-demand webinar featuring Art Schoeller, Vice President and Principal Analyst at Forrester, to learn about:

  • Linking customer experience teams and the contact center using  the Forrester Research Customer Obsessed Operating Model
  • Contact center analytics as a rich source of insights to drive digital transformation
  • Leveraging the cloud to become an agile Customer Engagement Center

Meet the Speakers

Art Schoeller
Art Schoeller

Vice President and Principal Analyst at Forrester Research

Janelle Mathews
Janelle Mathews

Senior Vice President of Solutions & Product Marketing at Genesys

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