Is Your Contact Center an Asset or Road Block to Digital Transformation?
Featuring Art Schoeller, Vice President and Principal Analyst at Forrester Research
Forrester Research has identified that high-performance companies achieve their position by becoming customer-obsessed instead of customer-led through digital transformation.
Join this on-demand webinar featuring Art Schoeller, Vice President and Principal Analyst at Forrester, to learn about:
- Linking customer experience teams and the contact center using the Forrester Research Customer Obsessed Operating Model
- Contact center analytics as a rich source of insights to drive digital transformation
- Leveraging the cloud to become an agile Customer Engagement Center
Meet the Speakers
Vice President and Principal Analyst at Forrester Research
Senior Vice President of Solutions & Product Marketing at Genesys