Is Your Contact Center an Asset or Road Block to Digital Transformation?
Featuring Art Schoeller, Vice President and Principal Analyst at Forrester Research
Wednesday, June 28, 2017 - North America and Latin America
Thursday, June 29, 2017 - Europe and Asia-Pacific
Forrester Research has identified that high-performance companies achieve their position by becoming customer-obsessed instead of customer-led through digital transformation.
Join this webinar featuring Art Schoeller, Vice President and Principal Analyst at Forrester, to learn about:
- Linking customer experience teams and the contact center using the Forrester Research Customer Obsessed Operating Model
- Contact center analytics as a rich source of insights to drive digital transformation
- Leveraging the cloud to become an agile Customer Engagement Center
This is a global webinar, presented live in North America, Latin America, Europe, and Asia. Choose a session that works best for you!
Can't make the live session? Register anyway and we will send you a link to the recording!
Meet the Speakers
Vice President and Principal Analyst at Forrester Research
Senior Vice President of Solutions & Product Marketing at Genesys