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GalleryTopicsVenues [genesysbutton gb_align="align-center" gb_link="url:%23Venues|title:Register||"] Genesys CX Tours Learn how to build your own customer contact center with Genesys [genesysbutton gb_size="medium" gb_style="genesys-orange-fill" gb_link="url:%23Venues|title:Register%20Now||"]Discover how easily you can build your own custom contact center from scratch.  In just two hours at the Genesys CX Tour, you’ll learn how to keep your customer engagement on the cutting edge of technology and customer expectations. Join us for networking, fun, free prizes and information on:Deploying artificial intelligence (AI) technologies now – with Amazon Lex and AltocloudBuilding your own custom contact center from scratchManaging voice, email, chat, text and social media through one agent interfaceEnsuring flexibility through BYO Carrier and an open API platformReasons to attend a CX Tour near youExperience how easy it is to build your own custom contact center in less than 30 minutes. Get a practical guide on chatbots, Amazon Lex and AI. Learn about the latest trends and new emerging technologies from the Genesys experts. Network with others and share your knowledge and experience. Free food, drinks, laughs and fun!Attending the two-hour event, from a time perspective, was very helpful. I could understand the IT facets and my IT folks that I took with me could understand the business relationships needed, too.Check out some highlights from past CX Tours!Stay Connected Get the latest updates on our speaking engagements, agenda and more on LinkedIn and Twitter.  Venues Find your nearest CX Tour venue below. Click on any city to learn more details and register today. San Jose, CA More Details Coming SoonDallas, TX More Details Coming Soon Follow the conversation at: #GenesysLive 

Speaking EngagementsSpeakersVenue [genesysbutton gb_align="align-right" gb_style="genesys-orange-fill" gb_link="url:%23register|title:Register||"] Canada Fintech Week: Women in Tech Empowering Women, Inspiring Growth August 15th, 2019 – Toronto, Canada [genesysbutton gb_style="genesys-orange-fill" gb_link="url:%23register|title:Register||"]The inconvenient truth is that while it may seem like gender diversity is coming to parity with women in technology, it’s not happening fast enough. In this interactive session, we’ll discuss the gender gap, it’s impact and what you can do about it in kick-starting and getting involved to make a difference in your own company.Join us at Genesys’ Women in Tech key event in Toronto to hear success stories from industry leaders, explore challenges faced by women in tech, and celebrate Toronto’s amazing trailblazing women in tech. The event consists of thought leadership sessions followed by a networking cocktail party with industry leaders. Few points that will be discussed:Women leadership in the tech industry Gender gap and its impact Gender diversity and its importance Successful solutions to achieve gender diversity for better enterprise resultsStay Connected Get the latest updates on our speaking engagements, agenda and more on LinkedIn and Twitter.Speaking Engagements [bg#ff4f1f;c#ffffff]Time,[bg#ff4f1f;c#ffffff]Agenda|5%3A00%20PM%20-%205%3A30%20PM,Registration|5%3A30%20PM%20-%206%3A00%20PM,Empowering%20Women%2C%20Inspiring%20Growth%20Discussion|6%3A00%20PM%20-%206%3A45%20PM,Tech%20Leaders%20in%20the%20Spotlight%3A%20What%20does%20it%20take%20to%20adapt%20and%20advance%3F|6%3A45%20PM%20-%208%3A00%20PM,Networking Genesys SpeakersJanelle DiekanSenior Vice President, Product Marketing at Genesys[cutoff]As the Senior Vice President of Product Marketing at Genesys, Janelle is responsible for the lifecycle of Genesys solutions including innovation concepts, competitive intelligence, product marketing, and financial sales tools and analytics to drive continued business growth. She has a track record in building high performing teams, thrives in leading cross-functional strategic initiatives, and is passionate about storytelling. Janelle joined Genesys in 2003 as a Solutions Consultant and prior to her current role, also led the global Genesys Business Consulting practice with a certification in Global Customer Experience Management and formal training in service design.Canada Fintech Week Venue The National Club 303 Bay Street Toronto, ON M5H 2R1 [genesysbutton gb_size="medium" gb_align="align-center" gb_link="url:https%3A%2F%2Fprotect-us.mimecast.com%2Fs%2FoF1FCAD9mEf2kknvfGePVt%3Fdomain%3Dfintechweek.ca|title:Find%20out%20more|target:%20_blank|"] Join the conversation with Genesys about Women in Tech! [mktoform cta_header="Register now" cta_button="Save my spot" cms_hold="RG" form_action="inline" form_format="horizontal" form_branding="gray-theme" target=".thank-you" cid_id="7010d000001GbbbAAC"] Thank you for registering. We look forward to seeing you at the event!Follow the conversation at: #GenesysLive 

[templatera id="143206"] Make every moment countEurope’s definitive customer experience eventAmsterdam, The Netherlands 10–12 September 2019 [rawcss 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 Last call to save €300 before the doors open. [genesysbutton gb_size="large" gb_align="align-center" gb_style="genesys-orange-fill" gb_link="url:http%3A%2F%2Fwww.cvent.com%2Fd%2Fk6qtm8%2F4W|title:Register|target:%20_blank|"] Dive into the future of customer experience at G-Summit Europe. Learn about emerging technologies, talk with peers and explore the future of customer experience. In the process, you’ll learn how to make every moment count for your customers, for your agents and for your business. Make every moment count at G-Summit Europe — and each day forward — as you engage with customers and take their experiences to new heights. [parsesvg svg_container_margin="0 auto" svg_clean="1" svg_height="105px" svg_horizontal_align="center" svg_vertical_align="flex-end" svg_fill_color="transparent" svg_stroke_color="#FF4F1F" svg_file="585" svg_stroke_width="1.5px"] 1,200+Customer Experience and IT professionals under one roof. [parsesvg svg_container_margin="0 auto" svg_clean="1" svg_height="105px" svg_horizontal_align="center" svg_vertical_align="flex-end" svg_fill_color="transparent" svg_stroke_color="#FF4F1F" svg_file="561" svg_stroke_width="1.5px"] 30+Breakout sessions designed to take your team to the next level. [parsesvg svg_container_margin="0 auto" svg_clean="1" svg_height="105px" svg_horizontal_align="center" svg_vertical_align="flex-end" svg_fill_color="transparent" svg_stroke_color="#FF4F1F" svg_file="592" svg_stroke_width="1.5px"] 27+Sponsors representing the newest and most innovative technologies. [genesysbutton gb_size="large" gb_align="align-center" gb_style="genesys-orange-fill" gb_link="url:https%3A%2F%2Fwww.genesys.com%2Fevents%2Fgsummit-europe%2Fagenda|title:See%20the%20agenda||"] The Amsterdam Conference Centre, Beurs van BerlageThis vibrant meeting place is a landmark in the heart of Amsterdam. Located in the former stock exchange building, the conference centre is conveniently located opposite Central Station and around the corner from Dam Square.[genesysbutton gb_size="large" gb_style="genesys-orange-fill" gb_link="url:https%3A%2F%2Fwww.genesys.com%2Fevents%2Fgsummit-europe%2Ftravel|title:Travel%20information||"] What to expect at G-Summit Europe. Read what attendees are saying about attending the Genesys user conference. “Attending a Genesys conference is an awesome experience. The main stage speakers are great, but especially the breakout sessions can provide something valuable for everyone as they are divided in tracks for techs, managers, etc.“Sven Kaschube BCD Travel Services GmbH“The meetings, trainings and sessions feature industry speakers, specialists, workshops and individual consultations that greatly benefit my work. With the comprehensive agenda, I was able to look into topics we are working with in our contact center projects, like performance improvements.”Jakob Ingvaldsen Carl Zeiss AG“Collaboration and networking with Genesys employees and also other customers provides a huge opportunity to improve the usage of the solutions in the future. Also, it triggers new ideas about additional or new areas to explore.”Torsten Moritz Bosch Service SolutionsNeed to convince your boss? Make your case. At G-Summit Europe you’ll learn about product enhancements, the latest innovations and experience breakout sessions planned with your job in mind. You’ll meet peers, hear from analysts and industry thought leaders, and get the most current info about Genesys products and services — and much, much more.We’ve created this letter to help you show your boss why it’s important for you to be here.[genesysbutton gb_size="medium" gb_style="genesys-white-fill" gb_link="url:https%3A%2F%2Fgenbin.genesys.com%2Fmedia%2F1de1ec7b-g_summit-europe-boss-letter-en.pdf|title:Download%20it%20today|target:%20_blank|"] “The value of connecting with people, establishing and maintaining your network is priceless. Gaining new ideas from other markets and thinking about added value for your business is awesome, too.”Sven Kachube BCD Travel Service GmbHStay connected: #GSummit19For additional questions, email GenesysEventsGSummit@genesys.com [templatera id="159024"]

Register early, save big.Get a jump on 2020 and register for Xperience now. You’ll automatically be enrolled for updates throughout the year and be one of the first to secure a room at the Gaylord Rockies Resort. [genesysbutton gb_size="large" gb_style="customstyle" gb_fill_color="#26a69a" gb_text_color="#ffffff" gb_link="url:http%3A%2F%2Fwww.cvent.com%2Fd%2Fyyqmwy%2F4W|title:Register%20now||" css=".vc_custom_1560358277271{margin-top: 2em !important;}"] When: May 18-21, 2020 Location: Gaylord Rockies Resort & Convention Center in Aurora, ColoradoXperience19 was packed with powerful moments for one and all. Check it out!Relive Xperience19 Xperience more—watch a recap of main stage Xperience19 sessions with Genesys CEO Tony Bates and Peter Graf, Chief Product Officer. You’ll also see exclusive interviews with Merijn te Booji, CMO at Genesys, and Celeste Grade, Strategic Technology Partner Manager at Google—and much more. [mktoform cta_header="" cta_button="Watch Now" form_action="inline" form_format="horizontal" form_branding="contact-us" target=".thank-you" cid_id="7010d000001GaBrAAK"][rawcss raw_css="JTQwbWVkaWElMjhtYXgtd2lkdGglM0E3NjdweCUyOSUyMCU3QiUwQS5oaWRlLWJvcmRlci1tb2JpbGUlMjAudmNfY29sdW1uLWlubmVyJTIwJTdCJTBBJTIwJTIwJTIwJTIwYm9yZGVyLWxlZnQlM0ElMjAwJTIwJTIxaW1wb3J0YW50JTNCJTBBJTIwJTIwJTIwJTIwcGFkZGluZy1sZWZ0JTNBJTIwMTVweCUyMCUyMWltcG9ydGFudCUzQiUwQSUyMCUyMCUyMCUyMG1hcmdpbi1sZWZ0JTNBJTIwMCUyMCUyMWltcG9ydGFudCUzQiUwQSU3RCUwQSUwQSU3RA=="] About Genesys Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.Copyright © [cur_year] Genesys. All rights reserved. Terms of Use | Privacy Policy | Email Subscription