See what you can
achieve with Genesys

CallPageboy

Reinventing customer experience in the cloud

Electrolux Group

Transforming contact centres into care centres

Co-op Group

Accelerating business transformation

Belfius Insurance

Chatbot delivers cutting-edge customer service

Utilita

Finding self-service success

Fremtind Service

Steering toward innovation in the public transport sector

Releasy

Bringing conversational AI to Stockholm

Cegid

Cloud deployment assures client focus and employee safety

SITA

Contact centre innovation sees productivity take off

Bank Millennium

Updates its legacy system to transform services and shift to remote working in three days

Bupa Australia

Delivers customer-led transformation

BARMER

Building a user-friendly digital front door

NSPCC

Protecting millions of children from abuse

Northern Beaches Council

Integrating disparate processes to enhance operational efficiency

TSB Bank

Enabling a cloud-powered future

BBVA Argentina

Optimising customer experience through cloud technology

Round Room

Mobile retailer transforms operations with an all-in-one cloud platform

Lyreco Group

Building the business around customers

Falabella

Provides an innovative multichannel customer experience

3 Denmark

Uniting sales and customer service

Vodafone

AI-based unified digital messaging amplifies the customer experience

Conrad Electronic

Fast cloud rollout supports personalised customer service

Paul Hartmann

Cloud enables cross-border contact centre communication

Dental Axess

AI-powered visibility and collaboration

Field Management Ireland

Matching hot leads with top performers

Brighton and Hove Albion Football Club

Building closer bonds

L’olivier

Cloud clears way for innovation

Pihlajalinna

Putting patient needs first

ConTe.it

Fast tracking
time to value

Leroy Merlin

Full control, flexibility and scalability in the cloud

Carglass

Improving the customer experience and boosting profits

Company Nurse

Flexible cloud contact center differentiates with technology

FirstCare

Building top-class HR support services

Ethiopian Airlines

Business transformation and continuity during a pandemic

Western Governors University

Enriching the student experience with cloud

Senske Services

Cultivating a successful business with gamification

TechStyleOS

Native digital shopping by design

Singapore Airlines

Personalising the online travel experience

Next

Taking customer experience to a new level with AI

Cielo

Cielo jumpstarts a channel revolution with Genesys

Ignite Travel Group

Taking customer experience to the cloud and mobilising for international expansion

Westpac New Zealand

Building an elite service organisation with the Genesys Cloud CX platform

Quicken

Meeting all customer experience needs with a flexible, scalable cloud solution

MyBudget

Delivering extraordinary omnichannel connectivity

Philips

Genesys PureConnect Cloud transforms Philips global contact centres

Front Line

Enjoys rapid business growth in customer service outsourcing

Vodacom

Working together to build an end-to-end, seamless customer experience

UniCredit Direct Services GmbH

Delivers customer personalisation

UBI Banca

Relies on Genesys to provide a highly differentiated customer experience

Turkiye Finans

Bank streamlines the path between their branch network and contact centre

Teleperfomance

Delivers a customer-centric call centre solution

SOGAZ

Controlling the levers of customer satisfaction

SKY

Service focus sharpens competitive edge for TV provider

Türk Ekonomi Bankası

Drives increasing customer satisfaction while improving efficiency and agent management

Telegate

Speeding into the future of digital service with SIP

TelecomExpress

Optimizing contact centre efficiency and agility

Telecom Italia

Business process automation creates new value

Swisscom

Delivering on innovative ideas and a passion for customer experience

Swisscard

Building loyal relationships that drive business growth

Partenamut

Belgian social security company enhances customer experience with dynamic IVR from Genesys

P-Direkt

Customer service benefits from innovation and automation

Orange Business Services

Maximizing a digital world market share

Optimind Winter

Cloud-based platform eliminates customer experience risk

Mobily

Lifts back-office control to another level, improving productivity and service

Mairie de Vincennes

Aligns public services with customer expectations

Leto Bank

Realising new branch integration and cloud efficiencies

K-Electric

Making a contact centre transformation Shine

Jawwal

Selects Genesys Voice Portal to support their business needs

iSKi

Offers new communication channels to improve customer service

Ingosstrakh

Updates contact centre with the Genesys Customer Experience Platform

Inchcape

Car dealer accelerates revenue in a slowing market

Harambee

Closing the unemployment gap

Groupama

Moving closer to clients

FASTWEB

Broadband leader adopts innovative multichannel strategy

Etisalat

Innovative customer service makes them Egypt’s leading mobile telecoms provider

Enel

Raising the bar on contact centre performance

DWP

Contact centre transformation puts focus on citizens

DNB

Integrating AI into the CX Journey

ČSOB

Transformation matches customers’ changing lifestyles

Corona Direct

Consistently selling more without adding staff

Cegeka

Consolidating contact centres improves efficiency

CATSA

Integrated platform allows CATSA to interact through multiple channels

Bpost

Give business users the ability to respond quickly to changing customer needs

BlueLink

Boosts contact centre performance and central oversight of global brands

Credit Bank of Moscow

Happier customers and higher agent productivity

Proximus

lifts efficiency and optimises service business

Provident Financial

Flexible contact centre helps lender change with the times

Welsh Water

Makes their customer experience vision a reality

Group Pierre & Vacances Center Parcs

Delighting vacationers with a five-star customer experience

Bouygues Telecom

Leading the French telco market with innovative customer experience

Ping An Insurance

Delivering seamless omnichannel customer experience

Kiwi.com

Keeping the travel industry on the move

Marks & Spencer

Joined-up shopping experience keeps the focus on customers

Nahdi Medical Company

Empowering the community pharmacy

Lowell Norway

Perfects credit management services

Saga

Unlocking business insights to improve sales performance and customer satisfaction

Bank Hapoalim

Improves workload management and customer satisfaction

Banzai

Ensuring eCommerce runs efficiently with a personal touch

Vattenfall

Customer service division delivers an exceptional cross-channel experience for customers

Telenor

Realises spectacular sales and service improvements across five contact centres

Eircom

Consolidates their contact centre for seamless self-service and right first-time agent routing

City of Helsinki

Shaping public services around citizens’ needs

SJ Traffic Control

Improving customer service and safety with integration and automation

Swedbank

Assures customer service level with Genesys Workforce Optimisation

Nordea Bank

Nordea Bank innovation grows digital connections, enabling customers to make contact on their terms

Banca Mediolanum

Banca Mediolanum embarks on a journey of CX innovation with Genesys

Shimmer

Identifying web behavior shortens buying cycles for tech firms

Actavo

Empowering customer experience heroes

A1

Business rules change the game for A1

Emirates

Winning customer experience with customer service innovation

Atom Bank

Leading customer experience with a new era of digital banking

AlMajdouie Motors

Improves customer satisfaction with the Genesys Customer Experience Platform

ZON

Improves customer experience with virtual customer service from Genesys

DPD Russia

Fine-tunes customer service with Genesys to raise satisfaction

Belgacom

Responds to changing consumer choices with the Genesys Customer Experience Platform

Atento

Transforming the market with a customer-centric approach

AstraZeneca

Finds a remedy for IVR growing pains

AO.com

Exceptional experiences at moments that matter

An Post

Diverting calls from the call center for a more consistent and efficient customer journey

Al Romansiah

Serving up fine food with an unbeatable customer experience

Achmea

Bringing everyone together for a consistent customer experience

ABN AMRO

Social media channel gives banking giant human touch

Northumbrian Water

Northumbrian Water – Leading UK Utility Provider Transforming CX

British Telecom

Prioritises Customer Interactions to Ensure Better Service

EE Retail

Boosts Performance and Employee Engagement Through Performance Management

Bank of Ireland

Digital Transformation takes Bank of Ireland to the next level of customer service