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P-Direkt is a shared services provider with two completely virtualised contact centres supporting the Dutch government. Starting from scratch in 2010, P-Direkt partnered with Genesys to create a contact centre solution based on VoIP with integration capability to their backend CRM system and the ability to grow. P-Direkt is saving the Government over 51 Million Euros annually and now adding mobile and web channels to further deliver a great customer experience and service their growing customer base.
“We are adding channels to the portfolio, and Genesys is enabling us to provide the type of customer experience we want to provide to our customers.”
Marije Westra, Program Manager, P-Direkt