While new communication channels continue to crop up, the importance of voice remains. Harness the speed and agility of the Genesys™ PureCloud™ contact centre platform to connect your customer engagement and enterprise-wide unified communications with the telephony option that best fits your business needs. An array of voice services options gives you flexibility and choice.
The SIP gateway connects a SIP network to other networks that use different protocols or technologies, such as the public switched telephone network (PSTN).
The SIP proxy provides client-side and server-side call matching. A proxy interrupts and, if necessary, rewrites specific parts of a request message before forwarding it.
The media tier manages all voice aspects of media processing for both customer engagement and unified communications.
Reliable call classification rules and routing for inbound and outbound calls.
Easy administration for trunk connections and telephony properties.
Simple, flexible configuration settings for SIP phones.
PureCloud Voice services use a registered VoIP interconnect service provider to connect public telephony to the PureCloud platform.
Purchase new phone numbers or bring existing numbers with you. The simple and straightforward administration lets you scale your cloud communications with ease for a 100% cloud call centre solution. And it’s now available outside North America.
Bring Your Own Carrier (BYOC) lets you leverage your own preferred local or cloud carrier within the PureCloud platform.
You can maintain an existing relationship with your carrier or establish a new one. Choose the telephony infrastructure that fits your needs—on-premises or in the cloud. And control your voice costs.
Leveraging multiple Tier-1 carriers and data-optimised routing gives voice calls the reliability they deserve. G.711 and Opus codecs support enables the highest call quality SIP trunking service.
Purposefully designed for self-administration—purchase, provision and manage your PureCloud voice services anytime, anywhere with a simple-to-use web interface.
Eliminate complex capacity planning and unnecessary expenses to support peak call volumes. Voice capabilities in the PureCloud platform scale on demand to handle an increase or decrease in volume.
Payment is simple and straightforward. Usage-based pricing has no channel limits, no minimum commitments and a flexible month-to-month contract.
Port existing phone numbers—toll free number (TFN) and direct inward dialing (DID)—to PureCloud Voice services for free.
Instantly find available numbers in a searchable inventory of US telephone numbers. Purchase directly within the web interface to make and receive calls immediately.
Port your existing toll-free number or add a new one. Boost brand awareness with a custom vanity number at no additional charge.
Get unlimited concurrent inbound and outbound domestic calling within the contiguous US for one low per-minute rate.
Affordable international rates enable global businesses to connect with customers, regardless of location.
Ensure employee safety with reliable, comprehensive emergency 911 services that automatically route to local emergency centres.