Call centre analytics and reporting
Get actionable, connected data across channels and resources
of CIOs listed data analytics (including predictive analytics) as one of three game-changing technologies
increase in the conversion rate on service-to-sales calls for companies that have applied advanced analytics
McKinsey & Company, 2019
of organisations have no CX analytics and cross-channel customer interaction analysis dashboard capability
Customers care about interaction quality more than ever before. Meeting their expectations should be a top priority for every business.
Genesys makes it easy to understand your customers. Our solutions give you actionable insights across the customer journey. Use these insights to make informed decisions, discover opportunity areas and improve results.