Call centre analytics and reporting

Get actionable, connected data across channels and resources


Contact centres run best with dynamic reporting


of CIOs listed data analytics (including predictive analytics) as one of three game-changing technologies

Gartner, 2020


increase in the conversion rate on service-to-sales calls for companies that have applied advanced analytics

McKinsey & Company, 2019


of organisations have no CX analytics and cross-channel customer interaction analysis dashboard capability

NTT, 2020

Get clear and actionable insights across touchpoints

Customers care about interaction quality more than ever before. Meeting their expectations should be a top priority for every business.

Genesys makes it easy to understand your customers. Our solutions give you actionable insights across the customer journey. Use these insights to make informed decisions, discover opportunity areas and improve results.

Improve customer journeys across service channels

Drive results with better contact centre reporting and analytics

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Enhance your customer service levels

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