A unique approach
FirstCare is the leading UK authority on workforce well-being and productivity. Since 2006, it has pioneered techniques that reduce the huge personal and financial costs of lost working days in large organisations. The business helps to identify, understand and respond to employee needs quickly, such as illness, injury or bereavement. Customers range from FTSE 100 companies in manufacturing and transportation to NHS Trusts and the police.
FirstCare provides proprietary management tools and 24/7 nurse-led support to simplify day-to-day administration and deliver real-time insights. This unique approach, combining clinical expertise with advanced data systems, enables HR and wider leadership teams to support staff, manage risk and reduce costs.
To support the demands of a rapidly growing business and maintain its market-leading position, FirstCare embarked on a digital transformation. The aim was to successfully transition from a rigid on-premises solution while redesigning and improving both the member and colleague experience from the ground up.