Providing high-quality customer service requires you to effectively handle omnichannel customer moments. Customers use increasingly sophisticated technology and expect to interact with your call center in similar ways. A unified approach to omnichannel customer interactions with real-time visibility into performance let you and agents meet these expectations. Integrated tools to better manage employees further improve your customer experience.
The all-in-one architecture of the Genesys™ PureCloud™ and PureConnect™ platforms enables you to seamlessly consolidate contact center and business communications infrastructures to reduce complexity, simplify administration, improve efficiency and reduce total cost of ownership.
Streamline and improve your contact center—without disrupting existing systems, dealing with upgrade issues or battling obscure settings and impenetrable outside service dependencies. The PureCloud and PureConnect platforms are designed so you and your agents can take full advantage of their power without the cost and frustration of outside teams or developers to manage it. The all-in-one strategy:
Adopting a new contact center solution doesn’t have to be grueling or time-consuming. While it can seem daunting to change processes that may affect every area of your company, with the PureCloud and PureConnect all-in-one call center software, you can painlessly update your system on your schedule. Whether you perform a full-scale deployment or slowly phase-in new applications and services, implementation is seamless. Once enabled, the flexible system helps you manage daily changes—updates to your product and service, sales fluctuations and even the unexpected PR volume spike. And because it’s all-in-one, there is no need to deploy and integrate separate third-party applications. Simply turn on new applications and services when you need them.
The PureConnect call center solution is built on an open, standards-based architecture that allows it to integrate with thousands of other systems. Protect your existing investments in workforce management software and technology with off-the-shelf integrations that connect with your current solutions.
By blending unified communications and collaboration with all-in-one call center software, the PureCloud platform uses your entire organization to support and improve the customer experience. Breaking down organizational silos enables effortless collaboration via chat, video and calls throughout your company.
Find third-party applications designed for your industry or business need in the Genesys AppFoundry. Custom integrations via APIs and partners give you additional tools to fully customize your platform.
Start down the road to success in the cloud or with an on-premises solution that is built like a cloud platform. This makes a future move to the cloud easy, intuitive and painless.
Access features and tools that enable you to leverage existing telco and voice infrastructure, meet the most stringent security and compliance requirements, and decide how and where to store data. You control the tools you use and when to perform upgrades, which lets you make the best choices for your business—and your customers.